Hotel Manager

Parable Hospitality•Cambria, CA

4d•Onsite

About The Position

Fireside Inn is actively seeking a knowledgeable Hotel Manager to join the team! The Hotel Manager will help lead a dedicated team to provide an exceptional guest experience. This role involves overseeing various hotel operations, ensuring high standards of service, cleanliness, and financial performance. The ideal candidate will be a strong leader, capable of motivating staff, managing budgets, and resolving guest concerns effectively.

Requirements

Knowledgeable Hotel Manager
Ability to lead a dedicated team
Provide exceptional guest experience
Strong sense of running Rooms, Front Desk, and Engineering
Ability to complete departmental walk throughs and hold department heads accountable
Ability to practice and instill a strong sense of urgency
Ability to assist teams with inventories and coverage
Ability to complete VIP room inspections
Ability to assist with Housekeeping inspections
Ability to complete surprise inspections of rooms daily
Ability to act as a guest liaison
Ability to maintain high visibility with guests
Ability to ensure guest needs, comments, inquiries, and concerns are addressed and satisfied in a timely and professional manner
Ability to ensure communication channels are open with all departments and individuals
Ability to ensure staff and team members are adapting to changing guest needs
Ability to ensure service to all guests follows established standards, is consistent, efficient, and courteous
Ability to follow through with departments to ensure quality of service
Ability to develop and maintain service improvement plans
Leadership skills for Housekeeping functions (operational execution, cleanliness, payroll, supply control)
Leadership skills for Front Office/Guest Service functions (guest arrival, check-in, guest services, guest interaction)
Ability to maximize revenue
Ability to ensure adherence to budgets and forecasts
Ability to drive operational adjustments to achieve financial goals
Ability to work directly with and support direct-report department managers
Ability to assist managers in execution of departmental mission and career growth
Ability to develop growth and development plans for high potential middle managers
Ability to ensure excellent hiring and training initiatives
Ability to maintain a positive work environment
Ability to monitor turnover rate
Ability to ensure proper and ongoing safety/loss prevention training
Ability to review weekly/monthly forecast and schedules
Ability to adjust scheduling as required
Ability to ensure all overtime is authorized
Ability to monitor pay rates and recommend adjustments
Ability to maintain a professional and collaborative relationship with peer leaders and business division leaders
Knowledge of and adherence to all company policy and procedures
Ability to ensure safety and security levels are maintained
Ability to maintain high visibility with associates and guests
Ability to recommend programs for staff motivation and development

Responsibilities

Maintains excellent service scores for all survey systems and ensures staff is delivering great service at all times.
Follows up on any feedback as needed for further guest service improvement.
Upholds and supports all hotel cleanliness standards at appropriate quality levels.
Monitors and tracks guest feedback and reviews in relation to the property's goals and provides feedback, leadership, and support to department managers and their teams.
Ensures timely guest responses and implementation of corrective actions as required by guest correspondence, comments, alerts, and other measures.
Responds to all guest concerns internally, utilizing the daily shift report and touching on all guest concerns before the issue becomes bigger.
Overcomes guest concerns and fixes the defect observed by the guest.
Has a strong sense of running Rooms, Front Desk, and Engineering.
Attends all department meetings.
Plans, organizes, and develops agenda and leads the bi-monthly rooms meeting.
Completes departmental walk throughs of the facility and holds department heads accountable for conditions and ensures all areas that need attention are brought up to an acceptable level.
Practices and instills a strong sense of urgency in addressing issues and implementing changes and adjustments to improve/enhance operations.
Assists teams with inventories, coverage of management on the floor and desk as needed.
Completes all VIP room inspections when applicable.
Assists with Housekeeping inspections as needed.
Completes a surprise inspection of at least 3 rooms daily.
Acts as a guest liaison by being visible in the hotel, assisting guests, observing Front Desk and Valet personnel.
Ensures guest service delivery is exceptional.
Lobby presence is required at least 1 hour per day daily.
Practices and instills great attention to detail in all matters and operations.
Communicates needs to GM and to Executive Committee with a focus on standards and guest satisfaction.
Maintains high visibility with guests, ensuring guest needs, comments, inquiries, and concerns are addressed and satisfied in a timely and professional manner.
Ensures communication channels are open with all departments and individuals for which they are responsible.
Ensures staff and team members are adapting to the constant changing of our guests’ needs and wants.
Ensures service to all guests follows established standards, is consistent, efficient, and courteous.
Follows through with departments to ensure quality of service.
Develops and maintains service improvement plans for all areas.
Responsible for providing leadership that ensures the quality and efficiency of Housekeeping functions related to: operational execution, cleanliness of all front and back of house areas, payroll, and supply control in accordance with budget and varying levels of business; excellence in appearance of all public areas and physical property.
Responsible for providing leadership that ensures the quality and efficiency of Front Office/Guest Service functions related to guest arrival, check in service, and the reverse. This includes monitoring operational execution, cleanliness of all front and back of house areas, payroll, and supply control in accordance with budget and varying levels of business; excellence in guest services and guest interaction.
Performs any other duties required by senior management.
Ensures consistency in maximizing revenue.
Ensures adherence to budgets and forecasts resulting in acceptable profit margins and flow through.
Drives appropriate operational adjustments as need to achieve financial goals, balancing guest experience with financial needs.
Works directly with and in support of direct-report department managers as they lead their associated teams.
Assists each to be successful in the execution of the departmental mission and their career growth.
Develops growth and development plans for high potential middle managers.
Ensures excellent hiring and training initiatives to support Pacifica Hotels service culture.
Maintains positive work environment by enlisting feedback and open communication with all team members.
Monitors turnover rate and ensures it is at a reasonable level.
Ensures proper and ongoing safety/loss prevention training for all associates.
Reviews weekly/monthly forecast and schedules.
Works with department managers to adjust scheduling as required.
Ensures all overtime is authorized, if not authorized, reviews accordingly and take necessary action to ensure reduction in overtime is achieved.
Monitors pay rates in relation to job functions and competitors.
Recommends adjustments as needed.
Maintains a professional and collaborative relationship with peer leaders of the Hotels other business division leaders.
Knows and adheres to all company policy and procedures.
Ensures safety and security levels are maintained for the wellbeing of our guests and associates.
Maintains high visibility with associates and guests.
Recommends programs for the motivation and development of staff.