Hotel Maintenance Engineer - Elysee New York

Crescent Careers • New York, NY

1d • Onsite

About The Position

Elysée New York is seeking an experienced Maintenance Engineer to provide white-glove engineering support for guest rooms, public spaces, and back-of-house infrastructure. This role requires a blend of meticulous craftsmanship, technical preventive maintenance (PM), and bespoke guest service within a luxury boutique hotel setting. The ideal candidate will possess strong technical skills, refined interpersonal etiquette, the ability to adapt to changing situations, proficiency with modern building management software, and will collaborate closely with Front Office, Housekeeping, and Food & Beverage teams. This position reports to the Director of Engineering, Assistant Director of Engineering, or Engineering Manager.

Requirements

• Minimum 3+ years of related experience, preferably within a luxury hotel, boutique hospitality property, or high-end residential setting, or construction finisher (with good knowledge in plumbing, electricity, HVAC, etc.).
• Demonstrated competency across plumbing, basic electrical, HVAC air-handling/controls, carpentry, and finish repair.
• Exceptional verbal and written English communication skills; ability to convey technical information clearly to non-technical guests and colleagues.
• Comfortable utilizing mobile tablets/smartphones for digital dispatch systems, maintenance tracking software, and email communications.
• Proven ability to learn quickly, troubleshoot under pressure, adapt to changing priorities, and maintain professional composure in high-expectation environments.
• Ability to climb ladders, walk and stand for extended periods, and routinely lift 25 to 50 lbs safely.
• Every interaction reflects the refined culture of Elysée New York. Maintenance tasks are performed neatly, quietly, and with minimal guest disturbance.
• "Fix it right the first time" approach, taking genuine pride in pristine finishes, clean work areas, and proper tool care.
• Eagerness to master new building programs, upgrade technical capabilities, and cross-train across hotel disciplines.

Nice To Haves

• NYC Fire Department (FDNY) Certificates of Fitness (e.g., S-95, S-12, S-13, or P-99) are highly desirable.
• EPA Universal Refrigerant Recovery Certification is a plus.

Responsibilities

• Serve as an ambassador of the Hotel Élysée, delivering discreet, polished, and personalized service when entering occupied guest rooms or suites.
• Address and resolve guest work orders with urgency, care, and attention to detail, actively listening to guest preferences and restoring rooms to showroom standards prior to departure.
• Demonstrate emotional intelligence, an even disposition, and refined communication during high-touch guest interactions.
• Execute detailed, comprehensive guest room PM cycles (e.g., "Room Care" programs), inspecting every mechanical, electrical, architectural, and plumbing component.
• Troubleshoot, repair, and maintain HVAC systems, fan coil units (FCUs), digital thermostats, lighting controls, and luxury AV/entertainment equipment.
• Perform skilled architectural repairs: precision carpentry, furniture touch-ups, hardware adjustments, high-end millwork repairs, caulking, tile work, and wallcovering/paint restoration.
• Conduct preventive maintenance and routine troubleshooting across domestic water systems, luxury plumbing fixtures, heating/low-pressure boiler equipment, and back-of-house plant machinery.
• Operate and adapt to computerized maintenance management systems (CMMS / digital ticketing platforms), guest request dispatch applications, and building automation systems (BAS).
• Maintain thorough, accurate digital records of daily work orders, PM checklists, equipment run logs, and compliance readings.
• Swiftly adapt to unexpected priorities, dynamic hotel occupancy needs, and emergency facility requests with a proactive, solution-oriented mindset.
• Partner closely with Housekeeping to ensure immediate out-of-order room turnaround and proactive aesthetic inspections.
• Coordinate seamlessly with Front Desk and Guest Services teams regarding guest scheduling, room entries, and arrival/departure coordination.
• Collaborate with Food & Beverage and banqueting teams to ensure kitchen equipment, refrigeration, and dining venue facilities operate flawlessly.
• Maintain a team-first mindset: assist colleagues across departments during operational peaks or unforeseen facility challenges.
• Comply strictly with NYC building codes, fire life safety protocols, OSHA standards, and hotel emergency procedures.
• Safely manage chemical handling, lockout/tagout (LOTO), electrical safety, and PPE standards.
• Perform any other operational or property-related duties as assigned by the Director of Engineering.

Benefits

• Opportunity to help shape the re-emergence of a legendary New York hotel.
• Build a new standard of intimate, personalized luxury hospitality.
• Play a critical role in delivering a safe, reliable, and beautifully maintained property.
• Help establish the operational foundation for long-term success.
• Be part of a team that believes luxury is defined by generosity, discretion, and making every guest feel genuinely seen.
• Work in a place where every guest, and every team member, belongs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed