Hotel Concierge - Elysee New York

Crescent Careers•New York, NY

18h•Onsite

About The Position

Elysée New York is seeking a naturally curious, highly connected, and gracious Concierge to serve as a personal host, trusted advisor, and ambassador of the hotel. Reporting to the Guest Experience Manager, this individual combines the sophistication of a luxury Concierge with the attentiveness and relationship-building of Guest Relations, translating Leading Quality Assurance and Forbes Five-Star standards into daily, guest-facing behavior.

Requirements

Exceptional interpersonal and communication skills, with a naturally warm, polished presence.
Strong knowledge of the local destination and genuine enthusiasm for discovering what is new.
An established or developing network within the city's hospitality, culinary, and cultural communities.
Strong organizational skills and attention to detail, with the ability to manage multiple guest requests at once.
Confidence with high-profile, international clientele, strong discretion, and the ability to take ownership of the guest experience.
Minimum three years of experience in a similar luxury Concierge, Guest Relations, VIP Services, Front Office, or Lifestyle Management role.
Demonstrated experience operating within a Leading Quality Assurance and/or Forbes Five-Star service standards environment.
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.

Nice To Haves

Les Clefs d'Or membership or eligibility is a plus.
Experience within the New York City luxury hospitality market, or with a luxury boutique or independent luxury property.
Experience opening, reopening, repositioning, or launching a hotel or new hospitality concept.

Responsibilities

Serve as the hotel's champion of knowledge for Salon Sanssouci, the neighborhood, the city, and the wider destination, exploring firsthand to evaluate new experiences.
Stay ahead of emerging trends, new openings, and hidden gems, developing curated recommendations based on the individual guest rather than generic lists.
Remain informed on major city events, culture, and seasonal programming, so guests can be advised confidently across a wide range of interests and budgets.
Establish direct relationships with restaurants, nightlife, cultural institutions, wellness providers, and transportation and experience providers, favoring direct contacts over third-party platforms.
Communicate regularly with partners to stay informed of new openings, exclusive offerings, and changes in availability or service.
Represent the hotel professionally within the local hospitality and luxury community, building relationships based on trust, discretion, and reciprocity.
Design and curate personalized itineraries and experiences based on guest interests, preferences, occasion, and length of stay.
Arrange hard-to-secure reservations, special access, and personalized activities, collaborating across hotel departments for a seamless experience.
Identify opportunities to surprise and delight guests, continuously refreshing recommendations across guest types and interests.
Maintain expert knowledge of all hotel outlets, amenities, and operational procedures, including Salon Sanssouci.
Collaborate closely with other departments and partners to ensure a seamless guest journey.
Ensure the team knows the history, character, stories, and house vocabulary of Elysée New York and Salon Sanssouci, and shares them naturally with guests.
Champion key brand and neighborhood partnerships, such as Hampton BioMed, introducing them to guests naturally rather than waiting to be asked.
Stay fluent in what each partner offers so a recommendation feels like insider access, not a referral pulled from a list.
Treat partners as an extension of the hotel's own hospitality, with the same warmth, discretion, and follow-through guests expect from Elysée New York.
Flag opportunities to deepen or expand partnerships to hotel leadership, based on direct guest feedback.