Hotel Maintenance Engineer (Full-Time)
About The Position
The Hotel Maintenance Engineer is responsible for assisting with the general maintenance of the hotel, performing minor and routine painting, plumbing, electrical wiring, and other related maintenance activities. This role involves replacing air conditioner filters and tending to air conditioners, cooling towers, and boilers to ensure guests have heat, cool air, and hot water. The position also requires maintaining high standards of guest service, responding to guest requests and complaints courteously and promptly, and possessing a comprehensive knowledge of the English language for effective communication. Additionally, the role demands adherence to all StepStone and hotel policies and procedures, attending required meetings, and demonstrating personal effectiveness through thoroughness, professionalism, and adaptability to high-pressure situations. The associate is expected to take responsibility for their own growth and development, and to conduct themselves professionally at all times, setting a standard for other associates. Communication is key, involving understanding and conveying the StepStone Mission and Core Values, expressing ideas clearly, actively listening, and timely communication of company information. Conflict resolution and respect for colleagues are also important aspects of the role. Specific to the role, the engineer must have comprehensive knowledge of all hotel departments and functions, as well as an understanding of applicable Federal, state, and local health, safety, and legal regulations. Good mathematical and computer skills are also necessary.
Requirements
- Minimum lifting of 70 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Minimum pulling of 70 pounds.
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to accurately report information.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
Nice To Haves
- High school education and relevant training and experience preferred.
- CPR training and first aid training preferred.
Responsibilities
- Assist with maintaining hotel, performing minor and routine painting, plumbing, electrical wiring, and other related maintenance activities.
- Replace air conditioner filters.
- Tend, air conditioners, cooling towers and boilers to provide heat, cool air, and hot water for guests.
- Maintain standards of quality guest service.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Attend required meetings.
- Projects and assignments are completed thoroughly, professionally, and with care.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Conducts him/herself (acts and dresses) professionally at all times; sets standards for all associates.
- Understands and communicates the StepStone Mission and Core values.
- Expresses ideas and conveys information clearly, effectively, and professionally.
- Actively listens to others.
- Conveys company information, decision, or problems to appropriate parties on a timely basis.
- Works to resolve disagreements and is respectful of peers and co-workers.
- Must have a comprehensive knowledge of all hotel departments and functions.
- Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.
- Must have good mathematical and computer skills.
- Comply with all occupational safety and health standards and regulations established by the Occupational Safety and Health Act and state and local regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
