Hotel IT Systems Manager

Property Management•Muscatine, IA

2d•Onsite

About The Position

The Hotel IT Systems Manager is responsible for providing day-to-day support to the on-property/hotel teams as well as researching and implementing technological strategic solutions. This role involves managing essential IT functions for property systems, maintaining documentation, assisting with project implementation, and ensuring compliance with IT standards.

Requirements

Experience with maintaining all or some of the following: Windows 10, Windows Server 2019, Office 365, Property Management Systems (PMS: OnQ, Opera, LightSpeed, etc.), Point of Sale Systems (POS: Agilisys, Micros, Opera, etc.), Mitel Prone Switches (Both IP and Analog) and networking equipment.
Basic understanding of internet protocols, SIP, (S)FTP, NTP, HTTP(S).
Minimum of 3-year experience in hospitality IT, highly preferred and/or minimum of 5-year of experience in (non-hospitality) IT System Administration and/or IT System Management.
Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field.
Proven track record of superior troubleshooting abilities and attention to detail and resolution of technical problems.
Ability to navigate through rapid changes, flexibility, and imagination to adapt.
Enjoys working with high energy individuals to solve different challenges.
Excellent communication skills.

Nice To Haves

Current and/or prior experience with multi-unit, Hilton, Marriot, IHG and Choice IT implementation, preferred.

Responsibilities

Responsible for day-to-day property/hotel information technology support for PMS, POS, and other property related system both hardware and software, installation, and upgrades.
Point of contact to maintain 3rd party contract management for property IT systems.
Maintains inventory, maintenance, and documentation of all systems at the property level.
Assists in maintenance of project work plans for implementing IT solutions at properties level.
Assists with education programs (IT related) and training for staff members at property level.
Assists with maintaining PSI, PII, GDPR and brand standards.
Maintain standard operating procedures (SOP) and policies for Information Technology at property level.
Implement ongoing process improvement initiatives.
Effectively deliver on complex situations and/or problems without guidance or supervision.
Excellent project management skills and strong ability to prioritize requests from many stakeholders.