Hotel Houseman

Kinseth Hospitality•Cedar Rapids, IA

1d•Onsite

About The Position

This is a dual role position combining Houseman and Clubhost duties. The role involves providing miscellaneous hotel customer service functions and maintenance of the property. The Houseman aspect includes loading/unloading and delivering guest baggage, messages, and requested supplies to guestrooms. It also involves assisting with property security, grounds maintenance (grass cutting, snow shoveling), assisting the front desk, transporting equipment, setting up/cleaning banquet rooms, and general cleaning tasks such as emptying wastebaskets, replenishing restroom supplies, and replacing light bulbs. The Clubhost aspect includes greeting guests, restocking bar and pantry items, washing dishes, cleaning microwaves, clearing and wiping tables, filling coffee pots and hot water dispensers, disposing of trash, breaking down cardboard, vacuuming and mopping dining areas, organizing the pantry, and communicating inventory or maintenance issues. The role also requires assisting with cleaning public restrooms, pool area, fitness center, main lobby, sleeping rooms, or laundry as needed.

Requirements

Minimum age: 21 years
Require a valid drivers license
Proof of insurability
Good driving record

Responsibilities

Meet and greet hotel guests and answer questions and inquiries.
Puts away weekly delivery of supplies and rotates stock.
Re-stocks food and beverage items on hotel bar as guests deplete them and put away food and supplies at end of meal period.
Washes dishes and food trays.
Cleans microwaves.
Clears and wipes counters and tables, places centerpieces on tables and removes salt/pepper shakers.
Fills coffee pots before leaving.
Fills hot water dispenser and electric steamers to prepare for the next day.
Disposes of trash and wipes down trash cans.
Breaks down cardboard boxes and carries out to the trash/recycling receptacle.
Vacuums and mops dining area and pantry.
Organizes pantry.
Completes hotel pantry communication log for other shifts and hotel employees to review.
Communicates inventory shortages, maintenance issues, or guest complaints to managers.
Assists with cleaning of public restrooms, pool area, fitness center, main lobby, sleeping rooms or laundry or special cleaning projects as requested.
Loads, unloads and delivers guest baggage in a courteous, helpful manner.
Delivers messages and requested supplies to hotel guestrooms in a friendly and courteous manner to ensure guest satisfaction.
Assists in the security of the property including hotel guests, employees, equipment and vehicles.
Cuts and trims grass and shovels snow.
Assists front desk by answering phones, delivering guest items (pillow, blankets, roll aways, etc), and providing guest service support.
Provides breaks for front desk as needed.
Assists in keeping the parking lot clean and free of hazards.
Transports small equipment or tools between departments.
Transports customers as requested using company vehicles and obeying traffic laws.
Assists in setting up and cleaning up tables and chairs in banquet and meeting rooms.
May clean rooms or public areas as needed, including emptying wastebaskets and ashtrays and transporting trash and waste to disposal area, replenishing supplies in restrooms, delivering linen and replacing light bulbs.