Hotel Houseman

Salem•Winston-Salem, NC

2d•Onsite

About The Position

The Hotel Houseman is responsible for maintaining the cleanliness and orderliness of guest rooms, hallways, restrooms, and public areas according to hotel standards. This role involves a variety of cleaning tasks, including washing walls and ceilings, moving furniture, and floor care. The Houseman also manages linen distribution, trash removal, and assists with guest requests and deep cleaning projects. Adherence to standard operating procedures, safety guidelines, and professional guest interaction is essential.

Requirements

Ability to work independently while maintaining productivity and attention to detail.
Clear and professional communication skills with guests and team members.
Ability to support team goals.
Ability to safely lift, carry, push, and pull objects up to 25 pounds without assistance.
Adherence to hotel dress code policy.

Nice To Haves

Experience performing room attendant duties.
Experience with deep cleaning projects, including seasonal/spring cleaning.
Experience cleaning pool areas and service areas.

Responsibilities

Clean guest rooms, hallways, restrooms, and public areas in accordance with hotel standards.
Wash walls and ceilings; move furniture and turn mattresses as needed.
Sweep, mop, scrub, wax, and polish floors.
Dust and polish fixtures, furniture, and metal surfaces.
Collect and transport soiled linens to designated laundry areas.
Receive and distribute clean linen supplies from laundry chutes or storage areas.
Maintain and organize housekeeping carts and storage areas.
Remove trash and debris collected by room attendants and from public spaces.
Conduct floor checks at the beginning and end of each shift to ensure cleanliness and readiness.
Deliver guest-requested items such as towels, cribs, cots, and amenities promptly.
Perform room attendant duties when necessary to support operations.
Assist with heavy lifting and deep cleaning projects, including seasonal/spring cleaning.
Clean pool areas and service areas following established procedures.
Follow all departmental standard operating procedures and safety guidelines.
Respond to guests and team members in a friendly, professional, and timely manner.
Complete additional tasks as assigned by supervisors.
Report to work in proper uniform in accordance with hotel dress code policy.
Work independently while maintaining productivity and attention to detail.
Communicate clearly and professionally with guests and team members; support team goals.
Safely lift, carry, push, and pull objects up to 25 pounds without assistance.