Hotel Housekeeping Supervisor

BMI Hospitality Management•Seattle, WA

21h•Onsite

About The Position

The Holiday Inn Seattle Downtown – Lake Union is looking to hire a Housekeeping Supervisor. This role involves managing daily staffing, training employees on regulations and safety, promoting teamwork, inspecting guest areas, and ensuring guest satisfaction. The supervisor will also assist with deep cleaning, handle guest complaints, manage supplies, and maintain lost and found procedures.

Requirements

Competitive performance bonuses – potential for up to $200 monthly
Medical, dental, and vision offered after qualification period
401k with match offered after qualification period
Employee discounts at IHG Hotels worldwide
Commuter benefits offered
Seattle Paid Safe Sick Leave
Vacation time accrued based on hours worked
Overtime pay for holidays worked – 10 holidays per year
Free parking

Responsibilities

Manage day to day staffing requirements, plan and assign work
Educate and train all employees in compliance with governmental and safety regulations.
Ensure staff is properly trained and has the tools and equipment to carry out job duties
Promote teamwork and quality service through daily communication and coordination with other department heads
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.
Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed
Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction
Carry out special needs and requests of the guests, VIP's, and repeat visitors
Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives (example: container recycling and cleaning agents)
May maintain procedures for security of lost and found items