Hotel Housekeeping Dispatcher
Syucan•El Cajon, CA
•Onsite
About The Position
Supports the Housekeeping department by coordinating and monitoring staff and hotel room availability. This role involves verifying room status, updating the database, notifying management of discrepancies, and collaborating with the front desk and housekeeping teams to resolve issues. The position also provides superior guest service by handling guest requests and ensuring timely resolution of room-related problems. Additionally, it offers clerical support through creating reports, tracking attendance, and performing other administrative duties as needed.
Requirements
- High School Diploma or G.E.D.
- 6 months of hotel status board operator or equivalent experience
- Ability to communicate and interact effectively with guests and team members
- Working knowledge of Microsoft Excel, Word, Outlook
- Ability to communicate effectively in the English language
- Ability to prioritize and perform multiple tasks and assignments
- Ability to enter data in the computer database
- Ability to document and complete office forms
- Ability to maintain filing systems
- Ability to perform simple mathematical calculations
- Ability to create reports in spreadsheet applications
- Ability to appear for work on time
- Ability to maintain professionalism and composure
- Ability to understand and follow verbal directives and written directions
- Ability to accept constructive criticism
- Ability to maintain confidentiality
Nice To Haves
- Experience with HotSOS and/or Infor HMS system
- Proficiency in Microsoft Excel, Word, Outlook
- Multi-lingual
Responsibilities
- Coordinates and monitors hotel room availability by verifying room status with the hotel housekeeping team.
- Updates room status in the database.
- Notifies the management team of any discrepancies.
- Collaborates with the hotel front desk and hotel housekeeping to resolve room status discrepancies.
- Provides superior guest service by answering guest request calls and tickets quickly.
- Ensures any problems or issues in the hotel rooms are reported to the correct department and resolved in a timely manner.
- Provides clerical support by creating room status reports.
- Tracks department attendance.
- Provides reports to the Hotel Executive Housekeeper.
- Performs other administrative duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
