HOTEL HOUSEKEEPER

Town Pump, Inc.•Butte, MT

12d

About The Position

The Town Pump Hotel Group is seeking a motivated, outgoing Hotel Housekeeper who will model its mission of “Genuine Hospitality from genuine people committed to providing comfort and service.” The role helps provide each guest with the best possible experience by cleaning guest rooms and common areas to Town Pump and brand operational standards within specified time frames based on guest type. The company describes itself as growing and offering increasing opportunities for career growth. The Housekeeper completes required company and brand-specific training or certifications, prepares the housekeeping cart at the beginning and end of each shift, follows grooming and appearance guidelines, and wears a uniform and name tag while working. The role also includes securing and managing master room keys, communicating room condition and status, inspecting assigned rooms and areas, and assisting other departments as needed. Housekeepers are expected to maintain a strong work ethic, integrity, confidentiality, and courteous, professional communication.

Requirements

Knowledge of general housekeeping and recordkeeping.
Ability to comprehend oral and written instructions, correspondence, and memos.
Maintain a strong work ethic and a high degree of pride and integrity in job performance.

Responsibilities

Clean guest rooms and common areas to Town Pump and brand operational standards and within specified time frames based on guest type.
Complete required company and brand-specific training and certifications in a timely manner.
Prepare the housekeeping cart upon arrival and at shift closing each day.
Follow Town Pump grooming and appearance guidelines and wear a uniform and name tag while on shift.
Use and update the room assignment clipboard.
Sign out and sign in master room keys daily; keep keys secured and attached to oneself, never loan them, and never take them off the property.
Report room condition and status to the head housekeeper and/or front desk.
Perform self-inspections of assigned rooms and areas to ensure standards are met.
Perform duties in other departments as needed, such as folding laundry or cleaning the lobby.
Maintain confidentiality of guest and company information.
Communicate courteously and professionally with teammates, management, and guests.