HOTEL HOUSEKEEPER

Town Pump, Inc.•Idaho Falls, ID

12d

About The Position

The Town Pump Hotel Group is seeking a motivated and outgoing Hotel Housekeeper who will model its mission of “Genuine Hospitality from genuine people committed to providing comfort and service.” The role supports the company’s goal of providing each guest with the best possible experience by cleaning guest rooms and common areas to Town Pump and brand operational standards within specified time frames based on guest type. The Hotel Housekeeper completes required company and brand-specific training, prepares the housekeeping cart at the beginning and end of each shift, and follows grooming and appearance guidelines while wearing a uniform and name tag. The role also involves maintaining room-assignment records and securing master room keys, reporting room conditions and status, inspecting assigned rooms and areas, and helping with duties in other departments as needed. Housekeepers are expected to maintain professionalism, integrity, confidentiality, and courteous communication with teammates, management, and guests.

Requirements

Knowledge of general housekeeping and recordkeeping.
Ability to comprehend oral and written instructions, correspondence, and memos.

Responsibilities

Clean guest rooms and common areas to Town Pump and brand operational standards and within specified time frames based on guest type.
Complete required company and brand-specific training and certifications in a timely manner.
Prepare the housekeeping cart upon arrival and at shift closing each day.
Follow Town Pump grooming and appearance guidelines and wear a uniform and name tag while on shift.
Use and update the room assignment clipboard.
Sign out and sign in master room keys daily, keep keys secure and attached to oneself, and never loan them out or take them off the property.
Report room condition and status to the head housekeeper and/or front desk.
Perform self-inspections of assigned rooms and areas to ensure standards are met.
Perform duties in other departments as needed, such as folding laundry or cleaning the lobby.
Maintain confidentiality of guest and company information.
Communicate courteously and professionally with teammates, management, and guests.
Maintain a strong work ethic and demonstrate pride and integrity in job performance.