Hotel Guest Services - Orlando

Towne Park•Lake Buena Vista, FL

2d•$15 - $16•Onsite

About The Position

Towne Park is a hospitality services company committed to creating smiles by delivering exceptional experiences. They partner with clients to create seamless, welcoming arrival-to-departure experiences that elevate how people feel, what they remember, and why they return. Their success is driven by people who show up every day with care, accountability, and a commitment to excellence. Associates work in various settings including hotels, resorts, hospitals, medical centers, senior living communities, and parking facilities. Schedules may include mornings, evenings, weekends, overnights, and special events. As a Hotel Guest Services Associate, you will help bring the Towne experience to life by welcoming guests, assisting with luggage, providing directions, supporting food and beverage operations, or helping guests and patients navigate their day, creating seamless arrival-to-departure experiences through professional, hospitality-focused service. This posting represents multiple opportunities, and specific responsibilities may vary by site, client, and assignment.

Requirements

Outstanding customer service and communication skills
Reliable, professional, and calm in fast-paced environments
Works well independently and as part of a team
Able to work weekends and/or evenings

Responsibilities

Create positive first and last impressions
Welcome and assist guests, patients, and visitors with directions, wayfinding, luggage, mobility equipment, and other service-related needs
Support guest services, hospitality, food and beverage, and other site operations as assigned
Deliver exceptional experiences through service, professionalism, and hospitality
Maintain clean, organized, and welcoming guest areas
Complete required documentation and communications accurately