Hotel Guest Service Supervisor

Cusa • Roswell, GA

1d • Onsite

About The Position

As a Guest Service Supervisor, you’ll support the GM by keeping front-desk operations steady, guests satisfied, and the team aligned with brand standards. This role exists to ensure smooth coverage, accurate reporting, and consistent service—especially during busy periods. You’ll also step in to handle guest needs and operational issues when the GM is unavailable, including being on call as needed. Expect to work at least two desk shifts weekly, with additional coverage when staffing requires.

Requirements

• Hotel experience
• Prior AGM or front desk supervisor background preferred
• Ability to work weekends, holidays, and 40+ hours when necessary
• Comfortable supervising a team of 6+
• Ability to delegate tasks while staying a team player
• Familiarity with Word, Excel, PowerPoint, OPERA PMS, and schedule-building

Responsibilities

• Assisting with daily accounting and reporting
• Building and adjusting staff schedules
• Coordinating training
• Helping maintain property upkeep and safety guidelines
• Handling guest needs and operational issues when the GM is unavailable
• Being on call as needed
• Working at least two desk shifts weekly
• Providing additional coverage when staffing requires
• Checking staffing coverage at the start of the day
• Reviewing what happened on the previous shift
• Interacting with guests at the desk
• Conducting quick check-ins with team members
• Reviewing numbers
• Updating notes for the GM
• Coaching team members
• Answering questions
• Helping team members troubleshoot system issues
• Keeping service moving during rushes
• Confirming next schedule adjustments
• Ensuring key items are documented
• Staying reachable for after-hours situations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed