Hotel Guest Service Agent

Hilton Garden Inn • Montgomery, AL

6d • Onsite

About The Position

Appropriate checking in and checking out of guests and providing exceptional service to the guests in a courteous and professional manner. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi task and the ability to handle stressful situations. Must be flexible to work in various capacities of the hotel. Represents the hotel to the guest throughout all stages of the guest's stay. Embraces and respects diversity and multicultural environment.

Requirements

• Excellent customer service skills
• Effective written and oral communication skills
• Working knowledge of computers and facsimile machines
• Ability to multi task
• Ability to handle stressful situations
• Flexible to work in various capacities of the hotel
• At least high school diploma or G.E.D.
• Background screening for previous criminal history

Nice To Haves

• Experience in Front Office, PBX, and Concierge preferred
• 1 year experience in hotel or customer service
• Proficiency in: Microsoft word, Excel, Powerpoint, Data entry, Database management systems
• Hilton Experience

Responsibilities

• Checking in and checking out of guests
• Providing exceptional service to guests in a courteous and professional manner
• Engage every guest in conversation and recognition
• Resolve any guest issue immediately
• Promote the hotel by demonstrating high level of positive attitude and energy to serve our guests
• Ability to anticipate guests needs
• Perform any other task that you are asked to perform by your supervisor needs to be completed by you regardless of your job duties.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED