Hotel Guest Service Representative Part Time

Home2 Suites•Fort Collins, CO

1d•Onsite

About The Position

The Hotel Guest Service Representative Part Time position at Home2 Suites Fort Collins, managed by NCG Hospitality, offers a fulfilling career path. NCG Hospitality, a 2025 USA Today Top Workplace Winner, is a family-owned third-generation business and a leader in the ownership, development, and operations of over 30 premier hospitality properties. The company invests in its team members by providing tools, resources, and mentorship, guided by core values of Growth, Fun, Trust, and Responsibility. This role is crucial in providing courteous, prompt service to guests, ensuring a memorable and personalized experience. Team members are fully engaged and understand how their responsibilities contribute to the overall success of the Home2 Suites Fort Collins.

Requirements

Customer service experience
Accurate cash handling experience
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization, and follow-up abilities
Positive attitude, outgoing, friendly
Ability to work effectively and efficiently in a fast-paced setting

Responsibilities

Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

Benefits

Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Same-day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%