Hotel Guest Service Representative / Hotel Shuttle Driver

O'Reilly Hospitality Management LLC • Aurora, CO

4h • Onsite

About The Position

This role is for a Guest Service Representative and Shuttle Driver at the Doubletree Hotel Aurora, managed by O’Reilly Hospitality Management, LLC (OHM). OHM is a growing company focused on sustainability, health & wellness, community involvement, and philanthropic outreach. They are committed to empowering their team members and seek supportive, collaborative, and detailed-oriented individuals. This position involves both front desk duties and providing safe, reliable transportation for guests.

Requirements

• Must successfully complete and pass all required pre-employment drug screening requirements.
• Must possess and maintain a valid driver's license and an acceptable driving record.
• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and solve problems.
• Proficiency with PMS and Microsoft Office.

Nice To Haves

• A high school diploma or GED is preferred.
• Hospitality customer service experience is preferred.

Responsibilities

• Warmly greet guests and assist with registration and room assignments.
• Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.
• Provide safe, reliable, and timely transportation for guests to and from the airport and other designated locations while adhering to all traffic laws and company safety standards.
• Greet guests in a friendly and professional manner, assisting with luggage, providing directions, and creating a positive arrival and departure experience.
• Maintain the cleanliness, appearance, and operational readiness of the shuttle vehicle, conducting routine inspections and promptly reporting maintenance or safety concerns.
• Communicate effectively with hotel departments regarding shuttle schedules, guest transportation needs, and any service issues to ensure a seamless guest experience.
• Deliver exceptional guest service by responding promptly to guest requests, sharing information about hotel amenities and local attractions, and resolving guest concerns in a courteous manner.

Benefits

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!
• Earned wage access through DailyPay on day one!

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED