Hotel Guest Service Rep

Courtyard by Marriott (Kinseth Hospitality)•Moorhead, MN

8d•$14 - $16•Onsite

About The Position

We are looking for a weekend front desk associate to work Saturdays and Sundays 7am to 3pm mainly or 3pm to 11pm, and periodically maybe another shift during the week (if someone requests PTO etc. in advance). We are a 126 room hotel and convention center in Moorhead, MN. We’re looking for someone who genuinely enjoys helping people and can make guests feel welcome from the moment they walk through the door. You don’t need to know everything about hotels on day one. We’re looking for the right attitude, reliability, and willingness to learn.

Requirements

Friendly, welcoming, and comfortable talking with all kinds of people
Dependable and someone your coworkers can count on
Calm and professional when things don’t go as planned
A natural problem-solver who likes finding solutions
Organized and able to juggle several things at once
Comfortable with computers and learning new systems. We use Marriott Agylisys StayPms
Detail-oriented, especially when handling reservations and guest requests
A team player who is willing to jump in and help
Positive, professional, and proud of the work you do

Nice To Haves

Hotel experience is a plus

Responsibilities

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
Date stamps, sorts, and racks incoming mail, faxes and messages.
Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
Accurately checks out guests and communicates departures with housekeeping staff.
Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
Makes, confirms and cancels reservations via telephone, computer and in writing.
Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
Posts charges such as room, food, liquor, or telephone, to ledger.
Deposits guests' valuables in hotel safe or safe deposit box.
Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
Maintains the cleanliness and organization of the hotel lobby and front desk area.
Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.