Hotel Guest Service Rep

Holiday Inn Dubuque / Galena (Kinseth Hospitality)•Dubuque, IA

1d•Onsite

About The Position

We are looking for a friendly, dependable, and guest-focused Part-Time Front Desk Guest Service Representative to join our team! As the first point of contact for our guests, you will play an important role in creating a welcoming atmosphere and ensuring every guest has a positive experience.

Requirements

Friendly, dependable, and guest-focused
Takes pride in helping others
Enjoys working with people
Understands the importance of teamwork
Takes initiative
Communicates effectively
Goes above and beyond to create memorable guest experiences
Weekend and holiday availability preferred

Responsibilities

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
Date stamps, sorts, and racks incoming mail, faxes and messages.
Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
Accurately checks out guests and communicates departures with housekeeping staff.
Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
Makes, confirms and cancels reservations via telephone, computer and in writing.
Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
Posts charges such as room, food, liquor, or telephone, to ledger.
Deposits guests' valuables in hotel safe or safe deposit box.
Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
Maintains the cleanliness and organization of the hotel lobby and front desk area.
Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.