Hotel Guest Service Rep

TownePlace Suites (Kinseth Hospitality) • Oconomowoc, WI

9d

About The Position

Provides customer service to hotel guests. The role greets and registers guests, assists with reservations and room assignments, responds to inquiries, and helps ensure guests’ needs and concerns are addressed. It also handles front desk communications, billing and payments, guest valuables, shift logs, and the cleanliness and organization of the lobby and front desk. The employee is responsible for following KHC policies, procedures, safety requirements, and property-specific standards, maintaining a professional image, and reporting to work as scheduled.

Requirements

• Meet the physical demands required to perform the essential functions of the job, including occasionally lifting and/or moving up to 50 pounds.
• Follow proper safety precautions at all times to avoid injuries.
• Maintain a professional image and report to work as scheduled.

Responsibilities

• Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
• Follow established security procedures, including fire and tornado procedures, key security, and guest privacy requirements.
• Date-stamp, sort, and rack incoming mail, faxes, and messages.
• Record and communicate guests’ special requests and problems to the appropriate department and ensure they are addressed in a timely and acceptable manner.
• Answer inquiries about hotel services, guest registration, and local attractions, and provide travel directions.
• Check out guests accurately and communicate departures to housekeeping staff.
• Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
• Make, confirm, and cancel reservations by telephone, computer, and in writing.
• Answer and route internal and external phone calls in an articulate and friendly manner using prescribed procedures.
• Post charges, including room, food, liquor, and telephone charges, to the ledger.
• Deposit guests’ valuables in the hotel safe or safe deposit box.
• Maintain an accurate shift-to-shift log to support communication between shifts.
• Maintain the cleanliness and organization of the hotel lobby and front desk area.
• Follow KHC policies and procedures, including dress code, safety, and performance standards, maintain a professional image, and report to work as scheduled.

Benefits

• Health, dental, vision, and other benefits available
• DailyPay
• 401(k)
• Paid training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed