Hotel Guest Service Manager (Caesars New Orleans)
About The Position
The Guest Services Manager leads the teams responsible for elevating every detail of the guest experience. This includes overseeing our Butler Services Team, who provide personalized finishing touches throughout each stay, and our Concierge Team, who curate tailored itineraries and assist guests in making the most of their time with us. At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Responsibilities
- Leads the teams responsible for elevating every detail of the guest experience.
- Oversees the Butler Services Team, who provide personalized finishing touches throughout each stay.
- Oversees the Concierge Team, who curate tailored itineraries and assist guests in making the most of their time with us.
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What This Job Offers
Education Level
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