Hotel Group Sales Manager

Hilton Santa Clara•Santa Clara, CA

12d•Onsite

About The Position

The Sales Manager will be responsible for the efficient and professional coordination of any assigned convention or meeting group. He or she will be maintaining the information flow to other departments regarding sales functions to maximize customer satisfaction and overall profitability of the hotel. Further, they will maintain a modest sales goal towards group and catering business that will be handled from time of inquiry to departure from the hotel. The Sales Manager will be required to work on-site mostly Monday - Friday with some nights and weekends depending on banquet and local events and hotel functions.

Requirements

Minimum 1+ year of hotel sales/service experience
Must be willing to work some weekends/holidays depending on business demands
Must have computer experience in Microsoft Word and Excel in Windows
Proactive sales approach, assertive and fast paced, driven to succeed.
Ability to communicate effectively with public and other associates.
Understanding/knowledge of computers and Microsoft office.
Strong time management skills.

Nice To Haves

Experience at a similar size and quality hotel preferred
Previous Hilton experience preferred
Prior experience with the Delphi software preferred

Responsibilities

Create dynamic and positive relationships with meeting planners from sales phase through on-site execution of event.
Actively prospect and qualify new business.
Handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
Arrange and conduct special events, site inspections, and off-site presentations for potential clients.
Maintain accurate information in sales management tool (Delphi) on all new and ongoing leads, account information including solicitation efforts as well as all activities to ensure all are complete and documented.
Produce weekly/monthly sales-related reports and sales forecasts for assigned area of responsibility.
Produce and review sales contracts, banquet/catering event orders.
Follow proper event management procedures for event execution.
Maintain accurate and timely internal hotel communication within set time frames.
Detail events and create BEO’s received from Sales Managers for conferences, meetings, and corporate events.
Document and organize detailed requirements of each function.
Coordinate activities of various departments to service accounts.
Communicate with Sales, Front Office, Catering and Reservations in order to coordinate and monitor guest room blocks and special reservation needs.
Assign banquet/meeting room set up based on needs of clients.
Review work details of banquet personnel to ensure accuracy.
Monitor in-house group activity providing assistance as needed.
Work in conjunction with other departments to ensure functions go according to plan as outlined on the BEO.
Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
Conduct walking site inspections throughout property.
Assist sales staff in promoting hotel, developing leads and securing re-bookings.
Plan and conduct pre and post-convention meetings with clients and respective departments.
Document tracking of group activity.
Access and input data into a computer system to generate account history reports.
Support and develop weekly and monthly revenue forecasts based on programmed and anticipated programmed events.
Participate in business review meetings, special events, sales blitzes, sales meetings, etc.

Benefits

Vacation, Holiday, and Sick pay
Bonus potential (if applicable)
Medical/Dental/Vision (with opt. out option)
Hotel Room Discount
Free Parking
Meals Provided
Travel Reimbursement, if needed
Life Insurance
AD&D
401(k) – 4% Match
Discount programs
Education Assistance Program
Voluntary Long-Term Disability
Voluntary Short-Term Disability
Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance
Shoes for Crews
Commuter Benefits