Hotel Group Coordinator - GVR

Durango Casino & Resort•Henderson, NV

10d•Onsite

About The Position

The Hotel Group Coordinator is responsible for managing group blocks and rooming lists, including setup, maintenance, and billing. This role involves interacting with Meeting Planners, coordinating with Sales and Catering departments, and handling billing and dispute resolution. The ideal candidate is self-motivated, outgoing, and possesses excellent communication and organizational skills.

Requirements

Ability to communicate effectively with Guest, Team Members and Management.
Friendly, outgoing personality.
Excellent communication skills.
Well organized and detail oriented.
Must have knowledge of AS400, Delphi FDC and Passkey.
Minimum one year hotel administration experience.

Responsibilities

Inputting group blocks and rooming lists to set up and maintain billing.
Input delegate lists for group block in LMS.
Block specific group needs.
Set up profiles for individual delegate and group master accounts.
Establish and maintain communication with Meeting Planners and make necessary changes requested.
Fax and email updated copy of rooming lists.
Determine rooming list for delegates, assign and maintain accordingly charges to master accounts.
Ensure billing profiles match reservations.
Communicate daily with Sales and Catering departments regarding specific tasks needed to organize group information on arrival and/or departure.
Responsible for billing, pulling back up information, verifying postings, creating manual receipts, and directing billing to the Accounting department.
Responsible for handling disputes, determining accurate charges, and researching disputes from Meeting Planners.