Hotel Coordinator

Corpay • St. Charles, IL

2d • $20 - $24 • Hybrid

About The Position

Corpay is hiring a Hotel Coordinator for its ALE Solutions division within the Lodging line of business, located in St. Charles, Illinois. The role places insured families in hotel and vacation rental accommodations and reports to the Hotel Operations Supervisor.

The position is based in an office environment, with an assigned workspace and company-issued equipment. After formal hands-on training, the schedule is hybrid: two days per week in the office and three days eligible to be worked from home.

Requirements

• High school diploma or equivalent preferred.
• Two or more years of job-related experience preferred.
• Proficiency with Microsoft Office Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Strong organization, problem-solving, and multitasking skills, and ability to work as part of a team.
• Attention to detail and accuracy.
• Strong business acumen and sound judgment.
• Ability to establish and maintain healthy working relationships with team members.
• Ability to assist coworkers with tasks.

Nice To Haves

• Experience with the ACT program.
• Hospitality industry experience.

Responsibilities

• Contact insured families, confirm booking information, and explain the abatement and payment process.
• Search hotel and rental options using the hotel database, rental websites, the internet, and direct connections, and confirm whether the options are acceptable to the family.
• Notify the NAM when an adjuster’s approval is needed for hotel rates, additional fees, or family requests.
• Book accommodations by phone or online, negotiating rates when necessary.
• Inform hotels of any involvement needed in the abatement payment process and add the company travel agent number (IATA/ARC #) to every booking.
• Update ACT with reservation details, conversation notes, and the current status of each insured family’s file.
• Send Rate Agreements to hotels and THAs for insureds to sign, and ensure signed documents are returned and recorded in ACT.
• Ensure insureds pay the abatement directly to ALE Solutions using the CCAF, and ensure abatement payments are received and processed according to the ACT Abatement tab.
• Provide families with reservation confirmation numbers and confirm hotels have received necessary check-in paperwork.
• Call hotels to confirm check-in and check-out status for assigned families.
• Create an E-File cabinet for each insured family booked into a hotel and electronically file required paperwork.
• Set tasks for checkout, paperwork, extensions, folios, and abatement follow-up.
• Maintain files, including handling extensions, relocation requests, and call-aheads.
• Handle and calculate deductibles, low limits, and abatements.
• Handle upset or sensitive escalations, including situations involving bed bugs, guests being asked to leave, or police activity.
• Assist with answering Hotel Department phones.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits available beginning the first month after hire.
• Automatic enrollment in the 401(k) plan, subject to eligibility requirements.
• Company-wide virtual fitness classes.
• Paid time off including major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers, including wireless, gym, and car rental providers.
• Philanthropic support with local and national organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED