Hotel & Ground Services Specialist

Crystal Cruises•Aventura, FL

4d•Hybrid

About The Position

Responsible for supporting shoreside operations related to the passenger airport, hotel, and pier experience. This role focuses on assisting with turnaround operations, hotel and ground service programs, and partner coordination, while supporting internal teams and external providers to ensure smooth operational execution.

Requirements

BS/BA or equivalent professional experience in travel industry
2+ years of experience in a similar position or logistical role.
Experience in travel operations, logistics, or hospitality management.
Strong interest in travel operations, logistics, and guest experience
Solid understanding of geography and global travel concepts
Highly organized with attention to detail and strong time-management skills
Working knowledge of Microsoft Office applications
Ability to work collaboratively in a team environment
Willingness to learn operational systems, procedures, and industry best practices
Adaptable and able to support operations during time-sensitive or high-volume periods
Proactive problem-solving mindset and ability to respond quickly to ad-hoc service requests

Nice To Haves

Multilingual preferred

Responsibilities

Supports shoreside operational aspects of the passenger journey, including airport, hotel, and pier activities.
Assists with the coordination and execution of hotel and ground service components during turnaround operations.
Applies established turnaround procedures to support consistent and reliable operations.
Responds immediately to internal requests for hotel or ground services that fall outside standard offerings, sourcing solutions beyond what is readily available in the system.
Maintains knowledge of industry best practices related to turnaround operations and shoreside services.
Identifies operational efficiencies and competitive service opportunities under guidance from senior team members.
Serves as a resource by sharing accurate product and operational information with internal teams, including global sales.
Supports pre-planning activities for hotel and ground services, including availability checks, data gathering, and documentation.
Assists with the sourcing, negotiating, and contracting process for hotels and ground transportation providers.
Helps maintain product setup, inventory accuracy, and updates within reservation systems.
Assists in scouting, sourcing, and maintaining relationships with tour operators and Destination Management Companies (DMCs).
Supports communication of the company’s mission, service standards, and quality expectations to external partners.
Helps ensure partner services align with established operational and quality benchmarks.
Performs daily operational tasks related to hotel and ground service products, including fulfilling special requests.
Supports projects and assists with real-time operational issues or emergencies as needed.
Escalates issues appropriately and supports resolution efforts alongside senior team members.
Assists with the coordination and delivery of operational and contingency plan information to external partners.
Supports training efforts to ensure partners understand turnaround procedures and service expectations.
Helps monitor adherence to established operational guidelines at turnaround ports.