Hotel General Manager – Macon Marriott City Center

Mainsail Lodging & Development•Macon, GA

1d•Onsite

About The Position

The General Manager serves as the strategic and operational leader of Marriott Macon City Center, responsible for delivering enriching experiences and heartfelt service, associate engagement, financial performance, and long-term asset value. This role provides forward-thinking leadership while ensuring operational excellence across all departments, reflecting the brand’s ultimate mission Wonderful Hospitality. Always. A critical component of this position is fostering a strong partnership with hotel ownership through proactive communication, transparency, responsiveness, and accountability. As the leader of the Macon Marriott City Center, the General Manager is accountable for maximizing profitability, driving market share, protecting the owner's investment, and ensuring the hotel consistently exceeds guest expectations and brand standards. The General Manager will work closely with ownership, Marriott International, local stakeholders, and the Mainsail leadership team to position the property as the preferred hotel and event destination in Central Georgia. This role offers a unique opportunity to shape the future of a landmark property while leading a highly visible operation that serves both visitors and the Macon community. The General Manager serves as a forward thinker change leader that is open to change, big or small, and believes that everyone can contribute to the future of the brand, while maintaining operational consistency and ensuring all decisions positively impact guests, associates, ownership, and the long-term success of the property. About Marriott Macon City Center The Macon Marriott City Center is a premier full-service hotel connected to the Macon Centreplex and convention facilities in the heart of Macon, Georgia. Featuring 220 guest rooms, extensive meeting and event space, full-service food and beverage offerings, and a strong mix of corporate, association, government, university, sports, and social business, the hotel serves as a key hospitality asset for the region. The property is entering an exciting new chapter under the management of Mainsail Lodging & Development, a nationally recognized hospitality company known for creating exceptional guest experiences, developing high-performing teams, and delivering industry-leading results. The General Manager is responsible for preserving and elevating this unique identity while driving operational and financial success.

Requirements

Bachelor's degree required; advanced degree preferred.
Prior General Manager experience is strongly preferred.
Minimum of 10 years' experience in a management role overseeing operations, sales and marketing, finance and accounting and/or related professional area; including 3+ years as Hotel Manager / Resort Manager / Director of Operations with significant exposure to Rooms and Food & Beverage operations.
Marriott brand experience is strongly preferred.
Experience working directly with ownership groups, investors, and asset managers.
Proven success managing complex Food & Beverage operations.
Strong customer service and relationship-building skills.
Excellent written and verbal communication skills.
Strong presentation and public speaking abilities.
Advanced understanding of hotel financial management, forecasting, budgeting, and balance sheet analysis.
Proficiency with Microsoft Office Suite and hospitality management systems.
Demonstrated ability to lead through influence, collaboration, accountability, and innovation.

Nice To Haves

Advanced degree preferred.
Marriott brand experience is strongly preferred.

Responsibilities

Remains informed of hospitality industry trends, market conditions, competitive activity, and emerging opportunities while evaluating the strengths and weaknesses of the local marketplace. This includes identifying new revenue streams, guest experience enhancements, and strategic initiatives that maximize customer satisfaction, profitability, and market share.
Develops comprehensive business plans that align with Mainsail Lodging & Development, Marriott International, and Premium Portfolio brand objectives. These plans are translated into actionable strategies and measurable goals that drive operational excellence and long-term success.
Implements and drives business plans designed to enhance guest satisfaction, increase profitability, strengthen market positioning, and create sustainable growth.
Ensures all departments are aligned with the hotel's strategic goals while maintaining accountability for execution and results.
Encourages innovation and calculates risk-taking to improve guest experiences, operational efficiency, and financial performance while ensuring decisions positively impact the overall success of the property.
Establishes and maintains a trusted partnership with ownership through consistent communication, transparency, and accountability.
Serves as the primary representative of the hotel to ownership and investors.
Builds long-term trust and confidence through integrity, responsiveness, and execution.
Provides timely and accurate financial reporting, forecasting, and business updates.
Presents strategic recommendations that support asset growth and long-term value creation.
Maintains regular communication regarding hotel performance, market conditions, capital projects, risks, and opportunities.
Ensures ownership is informed, engaged, and confident in operational decisions.
Leads quarterly business reviews and annual strategic planning sessions with ownership.
Demonstrates stewardship of ownership investments through disciplined financial management and capital planning.
Fosters collaborative relationships with Marriott, ownership groups, Mainsail leadership, and community stakeholders.
Cultivates a high-performing, service-oriented culture that attracts, develops, and retains exceptional talent.
Actively coaches and develops department leaders through consistent feedback, accountability, mentoring, and career development planning.
Establishes individual development plans for all direct reports, focusing on leadership growth, operational excellence, succession planning, and professional advancement.
Fosters an environment where creativity, innovation, collaboration, and continuous improvement thrive.
Ensures the hotel maintains the organizational capacity necessary to achieve both short- and long-term business objectives through effective workforce planning and talent assessment.
Serves as a passionate brand ambassador and ensures the promise of "Wonderful Hospitality. Always" of delivering thoughtful, heartfelt, forward-thinking service is upheld and built upon this living legacy.
Promotes a culture of excellence that aligns with Marriott International Premium brand standards, Mainsail Lodging & Development's Core Values, and the community of Macon.
Places people first and truly cares for guests and fellow hosts, making sure to anticipate and fulfill their needs.
Serves as a visible leader within the City of Macon and the hospitality community.
Builds strong relationships with the City of Macon, local businesses, tourism partners, and community leaders.
Represents the hotel at industry and community events.
Strengthens the hotel's position as a central Georgia's most important hospitality destinations within the Marriott system.
Supports local initiatives that enhance guest experience and community engagement.
Serves as an ambassador for Mainsail Lodging & Development, Marriott International’s premium portfolio, and the City of Macon.
Utilizes data-driven decision-making to maximize profitability, guest satisfaction, associate engagement, and asset value.
Identifies opportunities, anticipates challenges, and develops strategies that improve business performance through regular analysis of financial, operational, guest experience, and market data.
Maintains a comprehensive understanding of all financial statements, including profit and loss statements, balance sheets, cash flow analysis, and operational performance metrics.
Communicates business insights regularly to ownership, Mainsail leadership, and hotel teams through detailed reporting, forecasting, strategic planning, and performance reviews.
Ensures business decisions are supported by data while remaining aligned with the hotel's strategic objectives and ownership goals.
Consistently demonstrates and upholds Mainsail Lodging & Development's Core Values.
Delivers exceptional guest experiences that reflect Marriott International’s standards.
Fosters a culture of accountability, engagement, and continuous improvement.
Builds a strong leadership culture based on honesty, transparency, collaboration, and mutual respect.
Drives revenue growth, profitability, and market share while maximizing owner returns.
Leads all operational, financial, and strategic functions of the hotel.
Conducts regular leadership meetings and operational reviews.
Ensures compliance with Marriott brand standards, company policies, and operating procedures.
Leads capital projects, renovations, and property improvement initiatives.
Manages guest concerns and oversees service recovery efforts.
Develops, presents, and achieves annual operating, marketing, sales, and capital budgets.
Drives profitability while maintaining exceptional guest satisfaction.
Sets and executes both short-term and long-term strategic goals.
Develops cost-control initiatives and operational efficiencies.
Provides accurate monthly reporting, forecasting, and business reviews to ownership and stakeholders.
Monitors daily business reports and adjusts operational strategies accordingly.
Maximizes room revenue and market share through strategic revenue management practices.
Oversees vendor relationships, purchasing, and contract management.
Serves as the final decision-maker for key leadership hiring decisions.
Develops and mentors the Executive Leadership Team.
Ensures compliance with all applicable federal, state, and local regulations.
Actively represents the hotel within the local community and hospitality industry.