Hotel General Manager

Sage Hospitality Group • Savannah, GA

23d • Onsite

About The Position

Sage Hospitality Group is hiring a General Manager for the new Margaritaville in Savannah, GA. This role involves overall management responsibility for the hotel's operations, including profitability, guest service, product quality, and property maintenance. The position operates within the framework of approved budgets, marketing plans, capital expenditure plans, and wage plans, adhering to all company policies and procedures. Sage Hospitality Group emphasizes personal and professional growth, empowering employees to make positive community impacts and create unforgettable guest experiences.

Requirements

• A four-year college degree or equivalent education/experience.
• Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel.
• Previous experience as Department Head at the same facility.
• Advanced knowledge of the hospitality and business management fields.
• Considerable working knowledge of other major areas and the skill to integrate and communicate that information.
• Ability to study, analyze, and interpret complex activities or information to improve practices or develop new approaches.
• Ability to make decisions with general policies and procedures for guidance and keep the General Manager informed.
• Highly developed communication skills for negotiation, convincing, selling, and influencing others.
• Excellent speech and written skills for communication with managers, guests, and employees.
• Excellent literacy skills for reports, policies, and procedures.
• Vision ability to visually inspect the hotel.
• Mobility to walk through the front and back of the hotel.
• Ability to climb approximately 20-30 steps 10% of the week.
• Physically able to regularly inspect all areas of the interior and exterior of the facility.

Responsibilities

• Lead the Executive Committee using a participative style, coordinating departmental operations and assisting in problem-solving.
• Develop and manage the annual operating budget, ensuring achievement of revenue, cost, and profit targets.
• Set written priorities and key objectives for each department head quarterly, with action plans and follow-up.
• Forecast operating staff and cost expenditures monthly, with business planning aligned to forecasted sales and costs.
• Critique monthly P&L statements to identify and correct problems, ensure spending alignment, and plan for future business.
• Approve all expenses in 'other expense' categories and regularly review major expenses.
• Develop high esprit de corps and loyalty among staff to reduce turnover and increase morale.
• Communicate, counsel, and assist in staff development, maintaining an open-door policy.
• Conduct performance appraisals and personal development plans for management staff, addressing substandard performance.
• Ensure management staff possess the required experience, knowledge, and ability.
• Review cost controls and ensure adherence to protect hotel property and assets.
• Review wage and salary increases for compliance with company policies.
• Review future bookings of room nights and banquet sales quarterly, identifying weak periods and implementing yield management.
• Review pricing quarterly, including cost increases and competitive pricing, and implement timely price increases.
• Conduct regular personal inspections of guest rooms, public areas, back of house, and banquet setups, developing corrective action lists.
• Establish and implement guest service standards for all departments, ensuring a friendly, courteous, service-oriented approach.
• Ensure an ongoing program for regular repair and upkeep of the facility, landscape, and equipment through a preventive maintenance program.
• Develop and monitor the implementation of the annual sales and marketing plan.
• Review sales solicitation activities, room night productivity, and group room rates sold by the sales department.
• Evaluate market mix and take action to optimize the hotel's business positioning.
• Involve in sales solicitation of key accounts, reviewing contracts and meeting with sales staff and clients.
• Monitor the success of F&B promotion programs and take corrective actions.
• Maintain credit policies at Front Office, Sales, and Catering, supervising collections and reviewing aging reports.
• Regularly review Front Office results to maximize room revenue and initiate solutions for problem areas.
• Represent the hotel in the local community, positioning it as a supportive corporate citizen.
• Ensure full implementation of all company policies and procedures throughout the hotel.

Benefits

• Eligible to participate in Sage bonus plan
• Unlimited paid time off
• Medical, dental, & vision insurance
• Eligible to participate in the Company’s 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Paid FMLA leave for up to a period of 12 weeks
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more
• Eligible to participate in the Employee Referral Bonus Program (Up to $1,000 per referral)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager