Hotel General Manager

Sage Hospitality•Raleigh, NC

1d•Onsite

About The Position

Sage Hospitality Group is seeking a Hotel General Manager to join the upcoming Indigo Raleigh in North Carolina. Sage Hospitality Group is dedicated to creating excellence and enriching lives through genuine service, building relationships with guests, and creating unforgettable experiences. We are looking for independent thinkers with an entrepreneurial spirit who are not afraid to forge their own path. Sage invests in the personal and professional growth of its employees.

Requirements

A four-year college degree or equivalent education/experience.
Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel.
Previous experience as Department Head at the same facility.
Advanced knowledge of the hospitality and business management fields.
Considerable working knowledge of other major areas and the skill to integrate and communicate that information.
Ability to study, analyze, and interpret complex activities or information to improve practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
Highly developed communication skills to frequently negotiate, convince, sell, and influence other managerial personnel, hotel guests, and/or corporate clients.
Excellent speech and written skills to communicate with managers, guests, and employees.
Excellent literacy skills necessary for reports, policies, and procedures.
Vision ability to visually inspect the hotel.
Mobility to walk through the front and the back of the hotel.
Physically able to regularly inspect all areas of the interior and exterior of the facility.

Responsibilities

Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property.
Operation of the hotel within the framework of approved annual budget, annual marketing plan, annual capital expenditure plan, annual wage plan, and all Company policies and procedures.
Lead the Executive Committee utilizing a participative style, coordinating departmental operations and assisting in problem-solving.
Guide the Executive Committee in addressing hotel problems and opportunities to best serve the financial interests of the property.
Develop the annual operating budget, serving as an operating plan and defining required levels of achievement.
Assure achievement of the annual budget in revenues, costs, and profits through accounting diligence, expenditure controls, and proficient accounting practices.
Set written priorities and key objectives for each department head quarterly, including action plans and completion dates, and follow up to assure successful implementation.
Take corrective action in the event of failure to meet assigned objectives.
Monthly forecasting of operating staff and cost expenditures.
Business planning in line with forecasted sales and costs, including guidance to department heads.
Monthly review of financial statements to correct problems, assure spending is in line, and plan for future business.
Review and approve all expenses in "other expense" categories in all departments.
Regularly review all major expenses to assure that monies are wisely expended.
Develop a high level of esprit de corps and loyalty to the hotel and company to reduce turnover and increase employee morale.
Communicate, counsel, and assist in staff development.
Be visible and available to all hourly personnel in accordance with the Company's open door policy.
Attend monthly department employee meetings whenever possible.
Conduct performance appraisals and personal development plans for management staff.
Identify substandard performance of individual managers and outline improvement actions, including corrective or disciplinary measures.
Assure the level of experience, knowledge, and ability to meet job requirements of all hotel management.
Review controls and assure adherence at all times to protect the hotel's property/assets.
Review all wage and salary increases, assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals.
Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, and implementing yield management practices.
Quarterly review of pricing, including review of cost increases and competitive pricing in room rates, restaurant, lounge, and banquet areas.
Assure recommendation and implementation of price increases on a timely basis.
Regular personal inspection of guest rooms, public areas, back of house, and banquet function set-ups.
Assure that written lists of corrective actions are developed for implementation by housekeeping, maintenance, and operating departments.
Establish a friendly, courteous, service-oriented approach to guests through leadership and example, exhibited by all hotel employees.
Establish and implement guest service standards for all departments, periodically review, identify problems, and implement corrective actions.
Assure that an ongoing program is followed in regular repair and upkeep of the facility, landscape, and equipment by developing and implementing a preventive maintenance program.
Development of annual sales and marketing plan.
Monitor implementation of marketing plan action steps.
Regular review of sales solicitation activities, room nights productivity, and group room rates sold by the sales department.
Regularly review individual productivity, taking corrective action and guiding as needed.
Evaluate market mix and take action to best position the hotel for increased business.
Involvement in sales solicitation of key accounts by reviewing contracts, meeting with the sales department, and visiting key account contacts in person and by phone.
Monitor the success of F&B promotion programs.
Take corrective actions as required.
Monitor sales levels to take steps to reverse negative sales trends.
Maintain credit policies at Front Office, Sales, and Catering.
Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review aging reports, and approve write-offs.
Regular review of Front Office results to maximize room revenue.
Identify problem areas and initiate solutions.
Represent the hotel within the local community, positioning the hotel as a good corporate citizen involved and supportive of community affairs.
Assure that all Company policies and procedures are fully implemented throughout the hotel.