Hotel General Manager

Longfellow Hotel • Portland, ME

1d • Onsite

About The Position

The Longfellow Hotel, a 48-room luxury hotel, café and spa, is seeking a thoughtful, caring, and empathetic General Manager to lead hotel operations. The General Manager will oversee all aspects of organizing the hotel operation, including but not limited to the hiring and training of hotel management, front desk and housekeeping staff, organizing the repair and maintenance of the hotel, contributing and leading an inclusive work culture, and maximizing financial performance and guest satisfaction. Additionally, this position will foster the culture of The Longfellow Hotel throughout the Portland business community and will require a sense of playfulness to help rethink luxury accommodations. The General Manager position is well suited for individuals that are highly motivated, detail oriented, and skilled in all areas of a hotel’s operation including food and beverage and spa operations. This is an excellent opportunity to be part of something special and reshape how people experience visiting Portland. IF you are applying from out of state, please indicate your intentions about moving to Maine.

Requirements

• 7+ years of experience in the hospitality industry
• 3+ years of management experience overseeing multiple departments, revenue streams and seasonal demands
• Commitment to embodying our values
• Knowledge of how to do the right things always- using sound judgment- even when no one is looking
• Seeing opportunities where others have not- and creating opportunities others wish they’d thought of first
• Proficient knowledge of relevant software systems and processes
• English fluency

Nice To Haves

• French or Spanish preferred
• Relevant Portland, ME and Luxury experience preferred

Responsibilities

• Leads, inspires, and coaches a team that delivers a service of excellence, while upholding the Longfellow Hotel brand standards
• Responsible for the sustained growth in revenue and profits of the hotel within the established business plan and budget
• Collaborate on thoughtful sales and marketing strategies that drive occupancy and rates
• Cultivate a fruitful and beneficial relationship with all key stakeholders that support our business
• Ensure rigorous knowledge of and adherence to all applicable laws, policies, and procedures

Benefits

• Discounted Hotel Stays Across New England and within the Small Luxury Hotel brand
• Individual Coverage for Health, Dental & Vision
• Unlimited PTO Policy
• Annual Bonus
• Discounted meals at our partner restaurants Wayside Tavern, Twinflower Cafe and Five of Clubs
• Generous Parental Leave
• Flexible Spending Accounts (An Employer-Sponsored Healthcare Benefit)
• Voluntary enrollment in Uncommon Hospitality IRA plan matching up to 3% contributions
• Access to career development and advancement courses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed