Hotel General Manager
About The Position
LivINN Hotels is a growing hospitality company with locations across the Twin Cities metro and Sharonville, Ohio. We are a professional, agile, and fast-paced organization committed to delivering exceptional and memorable guest and resident experiences. We are seeking a Hotel Manager to lead daily operations, drive financial performance, and inspire a high-performing team. The Hotel Manager is responsible for overseeing all facets of hotel operations to ensure exceptional service, operational efficiency, and profitability. This role provides leadership to the management team and staff, ensuring alignment with company values, policies, and performance expectations.
Requirements
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- High attention to detail and organizational skills
- Strong problem-solving and decision-making capabilities
- Financial acumen and analytical skills
- Customer-focused mindset with conflict resolution ability
- Proficiency in Microsoft Office or similar tools
- Adaptability in a fast-paced, changing environment
- Ability to stand, walk, bend, and lift up to 50 lbs
- Prolonged periods working at a desk and computer
- Ability to communicate effectively in person and via technology
Nice To Haves
- Bachelor’s degree in hospitality, Business Administration, or related field preferred
- Minimum of 5 years of hotel experience preferred
- Prior management experience strongly preferred
Responsibilities
- Recruit, interview, hire, and train hotel staff
- Oversee daily operations and staffing levels
- Conduct performance evaluations and provide feedback
- Handle employee discipline and terminations in coordination with Human Resources.
- Oversee all hotel operations to ensure high-quality guest service and compliance with brand standards
- Greet guests and handle special requests, complaints, and service recovery
- Ensure maintenance issues are addressed promptly
- Conduct regular property inspections for safety, cleanliness, and compliance
- Drive revenue and profitability by managing expenses and achieving sales goals
- Analyze financial reports including Night Audit and operational data
- Complete daily cash reports, bank deposits, and billing processes
- Monitor accounts receivable, in-house balances, and collections
- Manage payroll and scheduling to control overtime
- Oversee purchasing and vendor coordination
- Lead and develop a team-oriented work environment
- Train, coach, and mentor employees for success and growth
- Conduct regular staff meetings and training sessions
- Promote company culture, values, and ethical standards
- Recognize and reward employee performance
- Ensure adherence to OSHA, MSDS, and workplace safety standards
- Conduct monthly fire drills and maintain emergency preparedness plans
- Maintain proper documentation and reporting compliance
- Develop and support marketing strategies to promote the hotel
- Build relationships with local businesses, vendors, and event planners
- Participate in community events to strengthen local reputation
- Prepare and send required reports to corporate
- Maintain organized filing systems and documentation
- Manage audits (cash, key, safety, and operational reports)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
