Hotel Front Office Manager - Springhill Suites by Marriott Columbus Easton

Concord Hospitality Enterprises • Columbus, OH

15h • Onsite

About The Position

The Springhill Suites/TownePlace Suites by Marriott Columbus Easton is a Dual Brand property, with a combined 262 rooms, professionally managed by Concord Hospitality. The Hotel Front Office Manager oversees all front of house operations to ensure an exceptional guest experience from arrival through departure. This role leads the front desk team, maintains service standards, resolves guest concerns, and ensures smooth daily hotel operations while supporting revenue goals and guest satisfaction.

Requirements

• Previous hotel experience required
• Comfortable using technology and hotel PMS systems
• Strong communication and conflict-resolution skills
• Ability to work flexible schedule including nights, weekends and holidays
• Leadership mindset with strong team-building skills

Responsibilities

• Lead and supervise Front Desk, Lobby Bar, Shuttle
• Ensure seamless check-in and check-out experiences
• Handle escalated guest complaints and service recovery situations
• Create schedules and maintain proper staffing levels
• Train, coach, and evaluate associates
• Monitor room inventory, occupancy, and reservations
• Coordinate closely with Housekeeping, Maintenance, and Sales departments
• Ensure compliance with brand standards and hotel policies
• Support upselling initiatives and guest loyalty programs
• Review guest feedback and implement service improvements

Benefits

• Medical, dental, vision insurance
• Generous PTO (Paid Time Off) and Holiday Pay
• Life Insurance and short/long-term disability options and more!
• 401 k with company match
• Hotel discounts
• Training, development and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed