Hotel Front Desk Supervisor - Springhill Suites and TownePlace Suites by Marriott Columbus Easton

Concord Hospitality Enterprises • Columbus, OH

2h • Onsite

About The Position

As a Front Desk Supervisor, you’ll lead the team that creates first impressions and unforgettable stays. You’ll be at the center of guest interaction—helping people feel welcome from check-in to check-out while supporting a positive, fast-moving team environment. If you’re someone who enjoys connecting with people, thrives in leadership, and likes solving problems in real time, this role could be a great fit. Plus, many of our supervisors grow into leadership roles like Assistant General Manager within just a few years.

Requirements

• High school diploma or equivalent required
• Strong communication skills and confidence working with people
• Natural leadership mindset and ability to motivate a team
• Organized, detail-oriented, and able to multitask
• Comfortable in a fast-paced environment where no two days are the same
• Flexible schedule, including evenings, weekends, and holidays
• Passion for creating positive guest experiences

Nice To Haves

• Hospitality, customer service, or leadership experience is a plus

Responsibilities

• Create a welcoming, smooth, and memorable guest experience
• Lead by example and support the front desk team during daily operations
• Check guests in and out quickly, accurately, and with a friendly attitude
• Answer guest questions, resolve concerns, and make recommendations
• Manage reservations, room blocks, and special requests
• Answer phone calls and communicate with professionalism and confidence
• Stay informed on hotel amenities, room types, rates, and promotions
• Help monitor room availability and support hotel revenue strategies
• Keep the front desk and lobby area organized, clean, and guest-ready
• Be prepared to support emergency and safety procedures when needed

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) with company match
• Life insurance and disability coverage options
• Discounted hotel stays
• Ongoing training, mentorship, and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED