HOTEL FRONT DESK

Town Pump, Inc.•Red Lodge, MT

10d•Onsite

About The Position

Pleasantly greet guests and perform duties to provide guest transactions of check-in, check-out, billing, reservations, phone transfers, and other service and hospitality-related requests to meet Town Pump and brand operational standards. All Front Desk Agents are required to engage in selling hotel rooms over the phone and in person, explaining the amenities, benefits and attempting to close the sale of each inquiry. Model the Hotel Group Mission Statement “Genuine Hospitality from genuine people committed to providing comfort and service.”

Requirements

Ability to communicate in a courteous, professional manner with teammates, management, and guests.
Ability to work independently, with frequent interruptions.
Ability to be punctual and work within a flexible work schedule.
Have a strong work ethic. Must display a high degree of pride and integrity in job performance.

Nice To Haves

Knowledge of hotel and guest service operations preferred.
Experience working with a computer, data entry, and multi-line phone systems preferred.
Experience in cash handling and credit cards preferred.

Responsibilities

Ensure the best possible experience for each guest, within the framework of Town Pump operating guidelines.
Complete all required company and brand-specific training and/or certifications in a timely manner.
Engage in selling hotel rooms over the phone and in person, explaining the amenities, benefits and attempting to close the sale of each inquiry.
Wear uniform (or brand standard top and pants) and nametag at all times while on shift and follow Town Pump’s grooming and appearance guidelines.
Pleasantly greet guests and perform duties to provide guest transactions of check-in, check-out, billing, reservations, phone transfers, and other service and hospitality-related requests.
Complete all tasks and assignments as required by the Daily Front Office checklist.
Maintain secure guest key control and properly administer room keys only to registered guests with photo identification.
Maintain secure master key control by signing out, securing, and signing in master keys.
Maintain proper cash control. Always keep the cash drawer secure under lock and key.
Collect and post incidental charges to guest rooms (i.e., fax, pet, cleaning charges).
Utilize the Communications Book to maintain shift communications.
Report all known issues with services, equipment, and property; ensure work orders are in place.
Maintain a clean, organized, clutter-free front desk and work area at all times.
May be required to clean public areas, assist with breakfast service, fold laundry, occasionally clean a guest room, and other duties within the hotel.
Maintain a high degree of confidentiality of guest, company, and property information in compliance with Town Pump expectations.
Selling guest rooms is the first and foremost duty of this position. This includes but is not limited to: Asking guests probing questions, Reviewing Reports to look for future business, Prospecting, Preparing the daily sales review each shift to memorialize your efforts, Tracking missed opportunities for LNRs, Direct Bills, Loyalty Members, Vendors etc., Auditing Guest files to insure proper payment, duplicate reservations etc. (Bucket Check), Obtaining and inputting leads in lead sheet for sales to follow up, Utilize leads sheets and meeting room inquiries as needed.
Execute sales functions required by management or sales management.
Meeting loyalty enrollment goals.