Hotel Front Desk Supervisor

DelMonte Hotel Group•Beachwood, OH

4d•Onsite

About The Position

We are currently seeking experienced and driven candidates to serve as a Front Desk Supervisor for an AC Hotels brand located in Pinecrest, Cleveland's newest mixed-use district in Orange Village, Ohio. AC Hotels are defined by their Spanish roots, European soul, and global mindset, emphasizing attention to detail and beauty in all aspects. We are looking for cultural innovators with inner creativity and a love for art, design, and culture. We offer competitive compensation and benefits, a supportive work environment, and numerous opportunities for professional development and advancement.

Requirements

A strong work ethic and a drive to exceed expectations.
Passion for the guest service experience.
An eye for detail.
Excellent communication skills.
6 months to 1 year related experience; One year college or technical school; or equivalent combination of education and experience.
Solid organizational, time-management and prioritization skills.
Exceptional customer service skills.
Maintain a valid Driver’s License from the state which you reside with no major violations.

Nice To Haves

Inner creativity and love for art, design and culture.

Responsibilities

Assist in the supervision of associates in the Front Office Department and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Assist with hiring and training associates.
Plan, assign, and direct work.
Appraise performance, reward and discipline associates.
Address complaints and resolve problems.
Greet, register, and assign rooms to guests.
Answer telephone.
Post charges, compute bill, collect payment, and make change for guests.
Make and confirm reservations.
Monitor room availability.
Block rooms.
Program wake-up calls.
Handle guest mail and messages.
Perform check-out services.
Open and close shifts making cash drops as necessary.
Maintain market stock and coffee area as needed.
Assist in ensuring proper cash and key control procedures are followed.
Assist in maintaining proper shift coverage including covering meal breaks and call offs.
Schedule shuttle runs and provide safe transportation to all guests as needed (hotels with shuttle only).
Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, pool, lounge.
Provide guests with directions and information regarding the local area.
Assist in ensuring effective departmental communication through logs, daily stand up meetings and monthly department meetings.
Assist in the training of all Front Office staff, i.e. position training, brand training, food safety training (if applicable).
Assist in ensuring food quality, sanitation and proper food handling standards are being met (if applicable).
Perform various administrative tasks supporting management, i.e. room forecasting, processing of guest billing issues, recordkeeping of service trends, cash drawer/deposit reconciliation, accurate inventory of supplies, processing department payroll and handling any accounting and purchasing functions.
Maintain up to date records and files.
Ensure the cleanliness of the Front office, lobby and surrounding areas.
Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.