Hotel Front Desk Supervisor

Hyatt House Hotel Sacramento•Sacramento, CA

4d•$22 - $24•Onsite

About The Position

The Front Office Supervisor directly supervises and trains all front office associates and ensures completion of all front office duties. Directs and coordinates the activities of the front office function to ensure a seamless guest experience.

Requirements

Lift up to thirty (30) pounds
Walking, bending, stretching, standing and/or sitting for extended periods of time
Some exposure to chemicals
Must be enthusiastic and energetic with a passion for hospitality
Prior supervisory/management experience required, experience in a hotel environment highly desired.
Ability to read, write, and speak English fluently.
Proficiency in computers to include Microsoft Word, Excel, and other hotel operating systems
Proven record of success with Quality Assurance reviews and Guest Satisfaction
Excellent oral and written communication skills
Thorough understanding of total hotel operations

Responsibilities

Participates in the selection and training of all front office associates.
Schedules and supervises workload during shifts of front office associates.
Evaluates the job performance if each front office associates and provides coaching when necessary.
Maintains working relationships and communicates with all departments.
Verifies that accurate room status information is maintained and properly communicated.
Resolves guest concerns quickly, efficiently, and courteously.
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate individuals and departments.
Works within the allocated budget for the front office.
Conducts regularly scheduled meetings of front office associates.
Ensure front office associates always present a neat and clean appearance.
Prepare performance reports related to front office.
Monitor high balance guest and take appropriate action.
Ensure implementation and compliance of all company policies and brand standards.
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers, and other employees.
Act as the Manager on Duty, provide guidance and support to all departments in the hotel when required.
Maybe required to help with housekeeping functions on occasion.
Perform other duties as requested by management.