Hotel Front Desk Receptionist at DoubleTree Rapid City!

Lester Hospitality • Rapid City, SD

3d • Onsite

About The Position

Seeking a fulltime friendly and organized Guest Service Ambassador to welcome and assist guests! This role requires weekend all-day (7am to 11pm) and weekday evening (3pm to 11pm) availability. We are a friendly team with upscale processes and personality, offering a genuine care for guests and coworkers. We are locally owned and operated.

Requirements

• Must be able to communicate clearly
• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Basic computer skills to operate various property management and reservations systems, etc.
• Being passionate about people and service
• Strong communication skills essential when interacting with guests and employees
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem solving, reasoning, motivating and training abilities are often used
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Nice To Haves

• High School diploma or equivalent strongly preferred.
• One year front desk/guest service experience preferred.

Responsibilities

• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Answer phones in a prompt and courteous manner
• Up-sell rooms where possible to provide guests extra value
• Answer, record and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Check guests out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Issue, control and release guest safe-deposit boxes in line with hotel procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times
• Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Benefits

• Access to worldwide and local discounts, including amazing deals at local businesses
• Access to heavily discounted Hotel Stays worldwide
• Competitive wages
• Early access to Pay available through PayActive
• Year-round or Seasonal Schedule based on your preference and availability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED