Hotel Front Desk Night Auditor

Hollywood Casino Aurora•Aurora, IL

2d•$18 - $20•Onsite

About The Position

The Hotel Front Desk Night Auditor is responsible for providing exceptional guest service while managing check-in and check-out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay. A Hotel Front Desk Night Auditor works overnight to manage front desk operations while also handling basic accounting tasks for the hotel’s daily financials.

Requirements

High school diploma or equivalent required
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Basic computer and reservation system proficiency
Strong attention to detail and problem-solving skills
Ability to handle electronic payments accurately
Professional appearance and demeanor

Nice To Haves

Previous hotel, hospitality, or customer service experience preferred

Responsibilities

Greet guests warmly and professionally upon arrival and departure
Perform guest check-in and check-out efficiently and accurately
Process room reservations, cancellations, and modifications
Handle guest inquiries, requests, and concerns promptly and courteously
Resolve guest issues or escalate to management as needed
Process payments, room charges, and refunds accurately
Maintain accurate guest records and cash handling procedures
Answer incoming calls and route messages appropriately
Coordinate with housekeeping, maintenance, and other departments to meet guest needs
Promote hotel amenities, services, and local attractions
Maintain a clean, organized, and professional front desk area
Follow all company policies, procedures, and safety guidelines