Hotel Front Desk Night Auditor
The Amaya Hotel•Fort Wayne, IN
•Onsite
About The Position
Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. This position is an opportunity to start a career in the hospitality industry with potential for growth based on skills and natural talents. The role involves delivering an elevated guest experience, managing front desk operations, utilizing hotel technology systems, and upholding safety and brand standards.
Requirements
- Strong customer service mindset with a warm, professional demeanor
- Excellent time management, organizational, prioritization, and communication skills
- Ability to multitask and remain composed in a boutique, fast-paced environment
- Comfortable with computers and learning new systems
Nice To Haves
- Experience in hotels, hospitality, or guest-facing roles
- Familiarity with MEWS PMS or similar property management systems
- Interest in design-led, wellness-oriented hospitality
Responsibilities
- Greet guests warmly and deliver an elevated, personalized check-in/check-out experience
- Assist with guest requests, local recommendations, and problem resolution
- Maintain a calm, polished, and professional presence at all times
- Support the Amaya welcome ritual (when applicable during peak seasons)
- Manage reservations, room assignments, and payment processing
- Handle phone calls, messages, and guest communications
- Monitor lobby appearance and ensure a serene, well-organized environment
- Coordinate with Housekeeping and Maintenance to ensure rooms and public spaces are guest-ready
- Clean public spaces, assist with laundry and room inspections as needed
- Operate MEWS PMS and other hotel systems (training provided)
- Process payments, folios, and nightly reports
- Ensure accurate documentation and adherence to hotel policies
- Follow all security, privacy, and cash-handling procedures
- Support emergency protocols and maintain awareness of guest safety
- Uphold brand standards and contribute to continuous improvement
Benefits
- Competitive pay
- Employee discounts on hotel stays, café items, and retail
- Training and development opportunities
- Opportunities for advancement as the property grows
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
