Hotel Front Desk Manager - Hotel Operations | IHG
About The Position
The Front Office Manager oversees all Front Office operations and ensures a seamless guest experience from arrival to departure. This role partners closely with the Assistant General Manager and requires a flexible leader who is willing to assist in all departments to support hotel success. This is an exciting opportunity to join a distinguished property in Downtown Montgomery, where you can genuinely influence and elevate the Front Desk experience for our guests. We pride ourselves on fostering a collaborative work environment that encourages personal and professional growth and provides the tools and support to help you achieve your career goals. Join our passionate team, dedicated to crafting unforgettable experiences that will leave a lasting impression on each guest we serve.
Requirements
- Oversees all Front Office operations
- Ensures a seamless guest experience from arrival to departure
- Partners closely with the Assistant General Manager
- Flexible leader willing to assist in all departments to support hotel success
Responsibilities
- Assume responsibility for running Front Desk shifts as needed to ensure a seamless and efficient guest experience.
- Continuously interact with guests, seeking their feedback on product quality, service levels, and overall satisfaction.
- Empower associates to provide exceptional customer service, ensuring they understand expectations and are equipped to deliver.
- Emphasize Heartbeat scores during departmental meetings, fostering a culture of continuous improvement.
- Ensure accuracy in billing, cash handling, and compliance procedures.
Benefits
- Complete health, dental, and vision coverage with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- 401(k) plan with matching.
- A network of award-winning hotels full of opportunities for growth and development.
- Exclusive hotel stays, food and beverage, golf, and retail discounts at our properties.
- Access to the global benefits of the IHG network
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
251-500 employees
