Hotel Front Desk Manager

Holiday Inn Express Bettendorf • Bettendorf, IA

2d • Onsite

About The Position

Be the first impression that stays. As our Front Desk Office Manager, you'll lead every aspect of the guest experience - from seamless check-in to genuine, memorable service. You'll set the tone for our hotel and inspire a team to deliver excellence every single day.

Requirements

• High school diploma/GED required
• 2+ years of hotel supervisory or management experience
• Proficient in Microsoft Office Suite
• experience with GDS and hotel franchise systems
• Ability to stand, walk, and remain physically active for the majority of the shift.
• Ability to lift or carry items up to 50 lbs occasionally.
• Strong multitasking, time management, and English communication skills.
• Availability for nights, weekends, and holidays as needed.

Nice To Haves

• hospitality degree preferred

Responsibilities

• Own all Front Office operations - guest registration, room inventory, service standards, cost controls, and marketing initiatives.
• Hire, train, schedule, and coach a team of up to 15 Guest Service Agents, building a culture of high performance and hospitality.
• Resolve guest concerns promptly and professionally; monitor satisfaction trends and drive continuous improvement.
• Manage franchise systems, GDS, and all booking channels; oversee revenue capture and competitive analysis.
• Maintain all hardware, software, and point-of-sale equipment; ensure team knowledge is always current.
• Oversee audit procedures, accounts reconciliation, month-end processes, and A/R transfers.
• Uphold hotel safety, security, and confidentiality standards at all times.

Benefits

• medical
• vision
• dental
• voluntary life insurance
• short-term disability
• flexible spending account
• vacation and sick time
• hotel discounts through Frontier Hospitality Group and Marriott

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED