Hotel Front Desk Clerk

Bosselman Motels, Inc•Colby, KS

1d•Onsite

About The Position

The Front Desk Clerk is responsible for welcoming and handling all guest transactions in a quick, accurate and pleasant manner while ensuring compliance with brand standards and company policies.

Requirements

Motel/hotel, retail or guest service experience preferred.
Must be able to work well with others and independently.
Must have reliable transportation and phone.
Must have basic computer skills.
Must be available to work holidays, weekends, or any time needed.
Must be able to communicate in English.
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.

Responsibilities

Maintains a clean, professional appearance in accordance with brand standards as well as company policy.
Receives direction, priorities, and assignments from leadership and independently carries them out accurately, timely, and in alignment with established expectations.
Greets, registers, and assists guests While handling guest relations in a professional and courteous manner.
Collects the proper payment including any cash deposits; balances all invoices, cash and check transactions upon end of shift.
Counts proper payment, including cash deposits, and balances all invoices, cash, and check transactions at the beginning and end of each shift.
Tracks sweet shop purchases throughout the shift and secures cash revenue in the safe at the end of the shift.
Answers phones in a friendly and professional manner.
Takes reservations via phone or walk-in.
Maintains a clean, stocked, and organized work areas at all times.
Brews and serves coffee as needed.
Strips linens and towels from the rooms as soon as guests check out as needed.
Performs laundry duties, including sorting, washing, drying and folding as needed
Ensures the lobby and laundry area are clean and in proper working order.
Keeps employee restroom and lobby restrooms maintained.
Sets and verifies all wake-up calls.
Attends all scheduled department meetings.
Completes all shift duties by the end of each shift.
Practices all company safety procedures to maintain a safe environment for team members and guests.
Performs light shoveling and salting of sidewalks and entryways during winter condition.
Completes all required brand standard training and ensures adherence to established brand expectations.
Completes all company training and adheres to all company policies, procedures, and guidelines, ensuring compliance and consistency in daily work practices.
Provides friendly and competent customer service with a smile.
Reports for work in a timely manner when scheduled with regular and consistent attendance.
Assists with other duties, as assigned in a timely manner.