Clerk - Hotel Front Desk

Bally's Chicago•Evansville, IN

11d•$15•Onsite

About The Position

This role is responsible for handling all aspects of hotel front desk operations, including processing reservations, managing guest inquiries, and ensuring smooth check-in and check-out procedures. The position requires adherence to service standards, knowledge of hotel systems, and compliance with gaming regulations.

Requirements

Must be able to stand and walk for prolong periods of time (7+ hours).
Must be able to lift up to 25 lbs.; and be able to, walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.

Responsibilities

Answer all incoming telephone calls in a prompt and courteous manner using service standards.
Accurately process all reservations received from all sources offered to guests to include hotel, special events and concerts.
Accurately and promptly connect all administrative or guest calls in a timely manner.
Accurately and efficiently update and verify all information received with regard to travel agents, group records, sold out dates, special rate dates, minimum sales, etc.
Accurately process credit card charges to be applied towards reservations.
Maintain awareness of all marketing promotions, special events, general facility information and hotel rates and specials to insure efficient distribution of information to our guests.
Works with both lodging & gaming systems in processing reservations.
Effectively offers guests alternative options on reservations when initial request cannot be fulfilled.
Effectively handles customer disputes to the best of their ability and directing guest disputes to the appropriate source when necessary.
Research and accurately prepare request for “comps” when necessary.
Able to register guests correctly and procedurally in accordance to established service standards.
Obtain appropriate amount of credit/payment for guests stay.
Issue room keys to registered guests.
Able to settle/close out guest accounts correctly and procedurally upon their departure.
Able to correctly and procedurally close out shift at the end of their shift.
Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
Always follow the Company Service Standards model.
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
Other duties may be assigned at any time.