Hotel Front Desk Attendant

Aileron Management LLC•Clemson, SC

5h•Onsite

About The Position

The Best Western Plus University Inn & Conference Center is looking for a Front Desk Attendant to provide exceptional customer service to our guests. This role involves managing all aspects of a guest's stay, from greeting and checking them in to checking them out, while ensuring a warm, friendly, and professional experience. The position requires the use of a computer system for reservations, check-ins, check-outs, and payment processing. A key aspect of the role is providing the highest level of service by anticipating, listening attentively, and responding promptly to guest needs and promptly handling service requests and complaints.

Requirements

Must be at least 18 years old
Attention to detail
Ability to work weekends and holidays

Nice To Haves

Passion for hospitality
Motivated to enhance the guest experience
Ability to work with a team
Ability to work in a fast-paced environment
Attention to detail
Availability to work a flexible schedule: weekends, and holidays
Hotel experience preferred
Customer service experience preferred

Responsibilities

Greet and interact with guests in a warm, friendly and professional manner.
Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.