Associate - Hotel Front Desk

Wind River Hotel Casino • Riverton, WY

2d • Onsite

About The Position

The Hotel Front Desk Associate is responsible for managing guest check-ins and check-outs, ensuring accurate billing, and providing excellent customer service. This role involves maintaining clear records of bookings, handling guest inquiries and requests, and coordinating with other hotel departments to address any issues. The associate will also be responsible for enforcing hotel policies, maintaining the front desk area, and ensuring guest confidentiality.

Requirements

• Ability to read, write, and speak English clearly.
• Must be able to walk and stand for long periods of time (up to 8 hours).
• Must be dependable, reliable, and able to work alternating shifts including peak hours, promotions, holidays, and weekends.
• Must be 18 at time of hire.
• Must be able to demonstrate their US work authorization during the employment verification process.
• Must be able to pass a background investigation.
• Must be able to pass a pre-employment Drug Test.
• Must have a valid Wyoming Driver’s License.
• Must be able to obtain and maintain a Gaming License.

Responsibilities

• Provide documentation for the finance department.
• Follow all policies and procedures.
• Ensure proper room allocation.
• Register and check guests in.
• Confirm relevant guest information.
• Verify guest’s payment method.
• Verify and imprint credit cards for authorizations.
• Issue room keys and direct guests to their rooms.
• Maintain clear and accurate records of guest room bookings.
• Compute all guest billings, accurately post charges to guest rooms and house accounts.
• Receive and transmit messages for guests.
• Retrieve mail, packages, and documents such as faxes for guests.
• Listen and respond to guests queries and requests both in-person and by phone.
• Provide accurate information about local attractions and services.
• Communicate with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
• Complete and maintain any incident reports, daily activity reports or other requested by management.
• Close guest accounts and check guests out.
• Review account charges with guests during the check-out process.
• Process accurate payment of guest accounts.
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Monitor visitors to the hotel.
• Enforce rules and policies of the hotel.
• Maintain a neat and orderly front desk and reception area.
• Practice and always maintain confidentiality.
• Attend all mandatory meetings.
• Perform other duties assigned.

Benefits

• Health Insurance
• Delta Dental Insurance
• VSP Vision Insurance
• Retirement plan with a 4% match
• Vol Life Insurance
• Employer Paid Basic Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed