Hotel Front Desk Associate
K&R Staffing HR Consulting
•Onsite
About The Position
We are seeking a friendly, dependable, and professional Front Desk Associate to join a small hotel team. This position is responsible for providing excellent customer service to guests while assisting with reservations, check-ins, check-outs, payments, and daily front desk operations. The ideal candidate will be organized, comfortable working with the public, and able to handle multiple responsibilities in a professional and positive manner.
Requirements
- Previous customer service, hospitality, retail, receptionist, or front desk experience is preferred
- Strong communication and customer service skills
- Friendly, professional, and dependable
- Comfortable answering phones and speaking with guests
- Basic computer and data-entry skills
- Ability to learn hotel reservation and property management systems
- Strong attention to detail and organization
- Ability to handle multiple tasks in a fast-paced environment
- Must be able to remain calm and professional when handling guest concerns
- Reliable transportation and consistent attendance required
- Must be available to work assigned weekends and holidays when needed
Nice To Haves
- Enjoys helping people
- Has a positive and welcoming personality
- Is dependable and punctual
- Works well independently and as part of a team
- Can communicate professionally with guests and coworkers
- Is willing to assist in different areas of the hotel when needed
Responsibilities
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Make, update, and cancel reservations
- Answer incoming phone calls and assist with guest questions
- Verify guest information and reservation details
- Process cash and credit card payments accurately
- Provide room keys and information about hotel amenities
- Respond to guest requests, concerns, and complaints professionally
- Communicate guest needs with housekeeping and maintenance staff
- Monitor room availability and room status
- Maintain accurate guest and reservation records
- Assist with wake-up calls, guest messages, packages, and special requests
- Provide guests with information about local restaurants, attractions, and businesses
- Complete basic administrative duties, reports, filing, and paperwork
- Keep the front desk and lobby area clean, organized, and presentable
- Complete shift reports and communicate important information to incoming staff
- Report safety, maintenance, or security concerns to management
- Assist with other hotel duties as needed
Benefits
- Consistent work opportunity
- Friendly, team-oriented work environment
- Opportunity to gain hospitality experience
- Potential for additional hours and advancement
- On-the-job training
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
