Hotel Front Desk Agent
About The Position
Make Every Guest Feel at Home. Do you love meeting new people, and creating exceptional guest experiences? Join our team as a Guest Service Agent and become the welcoming face of the Residence Inn by Marriott. In this role, you'll be the first person guests meet when they arrive and the last person they see when they leave. Your friendly personality, attention to detail, and commitment to outstanding service will help create memorable stays and lasting impressions. Whether you're helping a family check in after a long day of travel, assisting a business guest with local recommendations, or ensuring a smooth departure, you'll play an important role in delivering the hospitality our guests expect and deserve.
Requirements
- High school diploma or GED equivalent.
- Strong customer service and communication skills.
- Ability to work independently and as part of a team.
- Comfortable using basic math skills, including addition, subtraction, multiplication, and division.
- Strong problem-solving abilities and professional judgment.
- Must be available to work evenings and weekends.
Nice To Haves
- Positive, outgoing personality.
- Ability to remain calm and professional in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Passion for hospitality and helping others.
- No prior hotel experience is required—we're happy to train the right candidate!
Responsibilities
- Welcome guests with a warm, professional, and friendly attitude.
- Create positive first impressions during check-in and throughout each guest's stay.
- Answer phone calls and guest inquiries regarding hotel services, amenities, directions, and local attractions.
- Manage reservations, including booking, modifying, confirming, and canceling guest stays.
- Maintain accurate guest records and room availability information.
- Process guest check-ins and check-outs efficiently and accurately.
- Handle billing, payments, and cash transactions with attention to detail.
- Assist guests with luggage when needed.
- Coordinate restaurant reservations, transportation arrangements, and local entertainment recommendations.
- Promote hotel and Marriott loyalty programs and special offers.
- Complete daily shift responsibilities and operational checklists.
- Collaborate with team members to ensure a seamless guest experience.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
