Hotel Front Desk Agent

Remington Hospitality•Brentwood, NY

2d•Onsite

About The Position

The Hotel Front Desk Agent will be responsible for greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel. This role involves assisting in pre-registration and blocking of reservations, accurately managing cash handling, and having a complete working knowledge of the Front Office system. The agent will also handle phone calls, assist with guest requests, and resolve issues promptly and professionally.

Requirements

High work ethic and self-initiative
Excellent communications and interpersonal skills
Ability to multi-task and handle stressful situations
Self starter, whatever it takes can do attitude
Ability to stand for extended periods
Someone who can work varying schedules to include nights, weekends, and holidays
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes.
Know and follow cancellation procedures and relocation procedures when necessary.
Manage reservations and maintaining accurate records.
Answer phone calls.
Assist with guests requests and resolve any issues promptly and professionally.