Mistequa Hotel Front Desk Agent

Mistequa Casino Hotel•Chewelah, WA

4d•Onsite

About The Position

The Hotel Front Desk Agent will serve as our guests' first point of contact and manages all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities while providing excellent customer service.

Requirements

Must be 18 years of age.
Excellent guest service skills.
Ability to be a team player.
Ability to work independently and use good judgment.
Good math skills.
excellent communication and organizational skills.
Must be 18 years of age to obtain and maintain a License C with Spokane Tribal Gaming Commission.
Attend required training sessions offered by the Casinos.
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
Consult Internal Control Procedures and Policy Manuals for guidance.
Report illegal activity to Security or the appropriate levels of Management.
ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT

Nice To Haves

High school diploma or (GED) preferred.
Cash handling experience preferred.
Work experience as a Hotel Front Desk Agent, Receptionist or similar role is preferred but not necessary.

Responsibilities

Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data.
Register guests collecting necessary information (like contact details and exact dates of their stay).
Welcome guests upon their arrival and assign rooms.
Provide information about our hotel, available rooms, rates and amenities.
Respond to clients' complaints in a timely and professional manner.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees.
Upsell additional facilities and services, when appropriate.
Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
Must learn and ensure policies and procedures are being followed per the departments' Internal Controls.
Must adhere to our SMILE service standards and Core Values by providing excellent guest service.
Maintain a positive and productive attitude with guests as well as fellow team members.
Must adhere to the Mistequa Casino Hotel Team member Handbook.
You will be required to work weekends, holidays and special events.
Additional duties as assigned.