Hotel Front Desk Agent (FT) - 2nd Shift

Spooky Nook Sports • Manheim, PA

3d • Onsite

About The Position

The Hotel Front Desk Agent is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while upholding a professional demeanor at all times. The schedule for this position is 3p-11p, and weekend availability is required.

Requirements

• 18 years of age or older
• High School Diploma or equivalent
• Dependable transportation to and from work
• Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
• Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
• Authorized to work in the United States
• Highly dependable with a history of consistent attendance and punctuality
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees.
• Exhibits a respectful, professional demeanor.
• Brings integrity to every interaction, takes initiative to jump in where needed, lifts up teammates to win together, and creates an environment where positivity and kindness shape every guest experience.

Nice To Haves

• Previous experience in a guest-focused environment a plus
• Bilingual in English and Spanish is a plus

Responsibilities

• Greet, register, and assign rooms to guests
• Issue room keys
• Transmit and receive telephone messages
• Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions
• Keep records of room availability and guest accounts
• Compute bills, collect payments, and make changes for guests
• Make and confirm reservations
• Post charges (such as room, food, telephone) to ledger
• Make restaurant, transportation, or entertainment reservations, as well as arrange for tours
• Deposit guests’ valuables into hotel safe or safe deposit box
• Sell a variety of seasonal tickets
• Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms
• Maintain inventory and upkeep of brochures for Lobby brochure rack
• Use switchboard to connect interoffice and house calls
• Answer, screen, and route outside calls
• Supply information to callers and record messages
• Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests
• Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes
• Record and set up all wake-up calls
• Record lost and found items into Visual One and coordinate with housekeeping the mailing of all articles to Guests
• All other duties assigned

Benefits

• Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child watch (3-hour increments)
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
• Local business discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED