Hotel Front Desk Agent - Rooms

Twenty Four Seven Hotels•Calabasas, CA

2d•Onsite

About The Position

Twenty Four Seven Hotels is seeking a friendly, confident, and service-driven Front Desk Agent for the Cambria Hotel Calabasas. As the first and last point of contact for guests, the agent helps create memorable experiences by providing welcoming service, handling guest requests and concerns professionally, and supporting smooth hotel operations. The role suits a proactive, detail-oriented communicator and problem-solver who can work effectively in a fast-paced environment.

Requirements

Previous hotel front desk or hospitality experience is preferred.
Strong customer service, communication, and problem-solving skills.
Ability to remain calm, professional, and confident when handling challenging guest situations.
Excellent attention to detail and organizational skills, with the ability to multitask.
Comfort handling credit card transactions and guest billing.
Ability to work independently while supporting a team-oriented environment.
Basic computer skills and ability to learn hotel systems quickly.
Flexible availability, including mornings, evenings, weekends, and holidays.

Nice To Haves

Experience with hotel property management systems; Choice Advantage is preferred.

Responsibilities

Provide a warm, professional, and welcoming experience for all guests.
Handle guest check-ins, checkouts, reservations, room assignments, and special requests accurately and efficiently.
Process credit card transactions, authorizations, payments, refunds, and guest billing in accordance with hotel policies.
Verify guest identification, payment methods, and reservation details for accuracy and security.
Monitor guest folios and resolve or escalate billing discrepancies, declined credit cards, and outstanding balances.
Address guest complaints, de-escalate challenging situations, and provide service recovery within established guidelines.
Promote room upgrades, early check-ins, late checkouts, and other revenue-generating opportunities.
Promote and enroll guests in the Choice Privileges loyalty program.
Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to support seamless guest experiences.
Respond promptly and professionally to inquiries by phone, email, and hotel messaging platforms.
Maintain accurate reservation notes, guest requests, incident reports, and shift handover documentation.
Complete daily front desk checklists, assigned reports, and shift responsibilities.
Follow hotel policies for cancellations, room rates, payment collection, and guest privacy.
Maintain a clean, organized, and professional front desk and lobby environment.
Promptly escalate urgent guest concerns, security matters, and unresolved operational issues to management.
Perform additional duties as assigned by hotel management.