Hotel Front Desk Agent

Commonwealth Hotels•Norwalk, IA

9d•Onsite

About The Position

The Newly Built Tru by Hilton Norwalk, Iowa, is set to open soon and is seeking a Hotel Front Desk Clerk, Hotel Front Office Agent, or Hotel Guest Service Agent! Working as a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Tru by Hilton Norwalk, Iowa, offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent puts you at the forefront of delivering exceptional service, ensuring guests have a seamless, enjoyable experience from check-in to check-out.

Requirements

High school diploma or equivalent
Friendly and welcoming demeanor.
Ability to interact professionally with guests and address their needs.
The ability to manage multiple tasks efficiently in a fast-paced environment.
Willingness to work collaboratively with coworkers.
Flexibility to adapt to changing tasks or guest demands.

Nice To Haves

Previous experience in food service, hospitality, or customer service (preferred).

Responsibilities

Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.